Hello. I’m new to ID, trying to turn off the adult filter. Gone to the app and toggled the feature and saved. Reset the phone and waited……….. nope. Went back into the app and it’s back on!!! I’ve also tried doing it via a web browser. My phone has no other restrictions set. It’s an ID issue, please help. Tried the live chat and they also failed.
adult Filter will not turn off
+24Hey
I’ve sent you a private message so I can review your account.
Thanks.
How can I turn off my filters please assist
Hi
To disable the adult content filter on your iD Mobile account, you'll need to access your account either through the iD Mobile app or online portal. Once logged in, navigate to the "Services" or "Manage iD Services" section, then find the "Adult Content Filter" and toggle it to the "off" position.
Anika
Already done but remains the same. Filter lock showing in Google app and will let me change it
Hi
We’re sorry to hear this.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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