On the app and website it is asking me to add a number, despite having logged in many times before and having made updates to my account. Most recently this was to add data allowance in May 2025. Now it won’t let me access the account for my number and when I add the number I get the error 'Sorry, your details do not match our record’. Please help

Hi @Gareth LeggeatWe’re sorry to hear this.Please take a look at this link for more information:Anika

Suddenly getting the error 'Sorry, your details do not match our record' after previously having no trouble logging in

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