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Question

Transferred Number not recognised by ID App

  • July 10, 2025
  • 3 replies
  • 60 views
T
New Contributor

I can’t sign into the ID App with my transferred number from o2 - everything else is working and has transferred over, ID App will not recognise this new number, why?

 

How long will this take?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@Tgibbons13, when did your number switch complete please, on which date?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tgibbons13
    • Author
    • New Contributor
    • July 10, 2025

    Hi Tyler,

    It's all switched over today, it even shows the correct number on the sim Manager but just not recognised on the ID App.

    Thanks

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@Tgibbons13, that’s great. It can still take up until 10pm for everything to move over, so I’d simply advise to try registering from tomorrow, and it should work fine.

     

    Any issues from then, do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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