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So on my ID app I removed the adult content filtering.. however this has not worked, and now my Google safe search has been switched on and I cannot switch it back off because 'ID is the administrator'
I am trying to get my old number bought over to my new ID account. I requested a PAC and not received so I tried again and immediately got a message from YOU with a pac code. Why are you sending it and not giff gaff? I am confused i don't want to leave ID I just want my old number??
After a week my number has swapped over yesterday. Ive given it a day, restarted numerous times, but nothing works still. No data, calls texts. When I try call it says mobile network not available. Also shows no bars of signal most of the time. What else can I try??
Hi , I am an id mobile customer , with a contract, but when I try to log on to my id app with my email, it says the email is not registered. Even though I get my billing information to the same email
I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?
Please can you delete my community account as I cannot see an option for this in settings.Thanks
My id mobile app has blocked me it tells me to email id mobile with this report but what is id mobiles email address?
I pay for a 2 sims, one for my daughters phone & one for mine. Before the new App I could just have a separate account for each sim which she could log into and check her data usage without accessing my sim account. Now both accounts seem to have to registered under the same account/email ie mine. Is it possible for her to check her data usage only without accessing my account??
I have 3 accounts with ID mobile, and can access 1 of the accounts. The other 2 accounts show in the app, but are grayed out and not able to be selected.
Number transferred over but no confirmation message so can’t add phone to my plan
UPDATED APP AND CANNOT NOW LOG IN
There’s no 2 factor authentication on your website . Someone could login and end your contract or do other stuff to your account .
Hello,I started a contract with iD mobile just over a month ago and I still am unable to see my contract information in the app.There seems to be no way to update my information, is this a common fault?
I have been informed that I need to download an updated app as at the moment I cannot access my personal information. I have an iPhone 7 with the latest ISO 15 ; however the updated app says it is only suitable for ISO 16 and above.Any advise? I have spoken to a Customer Complaints advisor but of no help
A month I bought a Samsung ultra contact and my sim wasn’t transferred with the new number also no payments have gone out of my account. How do we get this resolved
