Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 225 Topics
  • 974 Replies

225 Topics

P
Newbie
petechNewbie
asked in Your iD Account & App.

message sorry your details do not match our records

get message sorry your details do not match our records

3
Matthew T
iD Mobile Employee
13 days ago
Rob Belcher
Civilian
Rob BelcherCivilian
asked in Your iD Account & App.

Id moble app

Struggling to get started on the App. It’s not recognising my details (mobile number, last name, date of birth)

1
Tom
iD Mobile Employee
13 days ago
S
Rookie
SheilaBrRookie
asked in Your iD Account & App.

how do you receive your refer a friend reward

I received a referral -: https://refer.idmobile.co.uk/steveb-1954  we have not received our refer. Friend rewards. I have been a customer since March 2024

5
S
Rookie
13 days ago
A
Newbie
AdilTNewbie
asked in Your iD Account & App.

cant wait to leave this company

Can't wait for my contract yo finish is the worse I have ever used from bad signal to network to costumer service was bad decision to join 

0
A
Newbie
13 days ago
Yoonus Mannan
Newbie
Yoonus MannanNewbie
asked in Your iD Account & App.

verificstion code never comes

I changed my email and it logged me out now when I try to log in I forgot my password so when I press forgot password and i put my email and it asks for a verification but it never comes to my email no matter how many times I resent pls help

0
Yoonus Mannan
Newbie
14 days ago
W
Newbie
WoodysnrNewbie
asked in Your iD Account & App.

Unable to register on App - details not matching

I’ve been with ID mobile for about a month now and still cant register on the App. It keeps saying details dont match what is on their records. Having chatted to 3 different chat advisors, who confirmed my details do actually match my account, one of them referred me to their ‘technical’ team. That was about 10 days ago and still nothing!!! Why is everything so difficult to sort out. I’m not on FB or X, so I cant contact them via a social media site. I keep getting emails about ‘oh look at this, check this out’ but how can I when I cant even access the App - appalling service! 

3
Matthew T
iD Mobile Employee
14 days ago
A
Newbie
AidanFNewbie
asked in Your iD Account & App.

Deleting iD Mobile Accounts with no associated Plan

Now that iD Mobile have set up a new ‘My Account’ system, is it possible to delete an iD Mobile account which has no airtime plan associated with it?

1
Kash
iD Mobile Employee
15 days ago
B
Newbie
BecxNewbie
asked in Your iD Account & App.

services

Hi does anyone know where the services are in id app? I need to checking roaming is on and help forum says go to services in the app but I've looked everywhere but can not find it. Any help would be appreciated Many thanks

1
Kash
iD Mobile Employee
15 days ago
J
Civilian
JamietcCivilian
asked in Your iD Account & App.

mb number after transfering

 HI. Can you help with switching number problem?I set up a date for switching for today 04.06.2024 4 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id apHelp Jamie

1
Tyler
iD Mobile Employee
15 days ago
R
Newbie
robsnffc8Newbie
asked in Your iD Account & App.

Id phone number

I have received my qr code for my esim, however no email regarding the phone number, i have a pac code from my old provider but need my new number to be able to do this

4
Kash
iD Mobile Employee
15 days ago
S
Civilian
Samuel KikiCivilian
asked in Your iD Account & App.

App keeps crashing and unable to log into account on website.

I downloaded the new ap and re-registered as instructed. Once I tried to log in the App says “Unable to connect to ID mobile - try again” then it crashes.Last week I was able to log into the website with the new password, once, but since then it keeps going back the “get started screen” and asking me to add a mobile number, even though I must have done that last week.Now when I enter my number, name and DOB it says “SORRY YOUR DETAILS DO NOT MATCH OUR RECORDS”.The details entered are correct.How do I get out of this loop?

8
Matthew T
iD Mobile Employee
15 days ago
S
Newbie
Smudger777Newbie
posted in Your iD Account & App.

Can’t access new plan

My wife purchased a new ID mobile contract and phone recently and then ported her pre-existing ID mobile ‘sim only’ number out and then back to the new plan which worked fine but the only plan she can see on the app is the original ‘sim only’ one and not her new 2 year plan.  It just keeps coming up with the ‘oops’ message if she tries to do anything on the app.  How can this be sorted?

1
Tom
iD Mobile Employee
16 days ago
T
Newbie
TV1989Newbie
asked in Your iD Account & App.

Can't add plans to my mobile app

Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?

9
Tom
iD Mobile Employee
16 days ago
D
Newbie
denisechan33Newbie
asked in Your iD Account & App.

ID Mobile App

I am using playstore version of Hong Kong and cannot download ID Mobile app now. It said the app is not supported in my district.I need to use my ID Mobile card in Austria so need to get the app to turn on roaming servicePls help! 

1
Tom
iD Mobile Employee
16 days ago
S
Newbie
swcqNewbie
asked in Your iD Account & App.

oops

Anybody having any luck with app and the ongoing oops something went wrong ,it's been over 2 weeks since I joined and I can't see my plan details 

6
Tom
iD Mobile Employee
16 days ago
Samantha Tustin
Newbie
Samantha TustinNewbie
posted in Your iD Account & App.

iD account / App

Can anyone help please, I am unable to log into my ID account on line or in the App. It keeps saying that my details are not recognised. How am I supposed to check my account?! 

1
Matthew T
iD Mobile Employee
16 days ago
Steph Latham
Newbie
Steph LathamNewbie
asked in Your iD Account & App.

apple watch cellular plans

Hi. I’ve just purchased an apple cellular watch. I can see that you do not support this but I was wondering if there are any plans to do so?Many Thanks,Steph 

5
Kash
iD Mobile Employee
16 days ago
Jeanette Geeves
Newbie
Jeanette GeevesNewbie
posted in Your iD Account & App.

contract expires

My contract is due to expire beginning of November. Can I upgrade now

1
Kash
iD Mobile Employee
16 days ago
Magdalena Goszkowska
Newbie
Magdalena GoszkowskaNewbie
posted in Your iD Account & App.

SIM not working

  Good morning. I bought a card  and i activated it on an a app. There's a message its already activate but it still doesn't work . My phone is a IPhone 8 . 

1
Kash
iD Mobile Employee
17 days ago
I
Civilian
Ian72Civilian
asked in Your iD Account & App.

buying a bundle

I can't find the option to buy a bundle on the app or I'd website 

1
Kash
iD Mobile Employee
17 days ago
Rachael Louise
Newbie
Rachael LouiseNewbie
asked in Your iD Account & App.

SIM

Hi, just got a new phone deal with an ID sim but I already have a monthly pay only SIM. I would like to keep my number but cancel the SIM only monthly payment please. How can I do this? Thanks 

5
Kash
iD Mobile Employee
17 days ago
C
Civilian
community centreCivilian
asked in Your iD Account & App.

Top up issue

Is there even a website anymore. Just tried to log on to top up my card and there appears to be no site. Ive got a sim in a router down our community centre. Any help would be appreciated as this is doing my head in now!!!

1
Kash
iD Mobile Employee
17 days ago
James Nevill
Newbie
James NevillNewbie
asked in Your iD Account & App.

Can't get onto app.

Hi,I've been with ID for 3 yrs and for the last few months I can't get onto the app. tried deleting it and re downloading. but when I login with mine or my sons account, with username and password it always says the details (surname, number & dob) don't match and then offers me no additional help.  checked threads in help area and it says register for app - but that is exactly what I'm triying to do and the step by step guide its shows doesn't match what happens when i log in.  so frustrating. makes me want to move away from ID! pleas help.

1
Matthew T
iD Mobile Employee
19 days ago
Flo Foroworld
Newbie
Flo ForoworldNewbie
asked in Your iD Account & App.

Cannot log into my account in a loop

since you relaunched the app cannot log in had to change password many times when it goes to add phone number date of birth and last names it says details do not match our records had tec surpot on phone and no joy going to move to tescos if not sorted been with id for over 10 years and no one cares 

1
Matthew T
iD Mobile Employee
19 days ago
G
Newbie
ggcheetahNewbie
asked in Your iD Account & App.

Cannot Register and Cannot Activate Replacement SIM

Need help from an ID member of staff because I’m stuck in an endless loop. I have received a replacement SIM at the same time as needing to re-register for my ID Mobile Account. I cannot re-register online or via mobile because I can’t receive the verification text (SIM inactive).I cannot activate the SIM because I cannot access my online account.

1
Matthew T
iD Mobile Employee
19 days ago
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