what is the customer care number

3 replies
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What is the phone number for customer service or tech services

Hosai W

iD Mobile Employee

Hi @Mobile data,

Thank you for reaching out to us, please accept my apologies however our customer services are only chat based.

Please confirm how we may assist you?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jimmyjammyjimbo

New Contributor

How do I stop my phone sending messages from the initial id mobile sim which I used for 2 days before my number ported over from vodafone.

If i send a test message to a contact it comes from the wrong number the id mobile number.That sim card is in the bin.

Owethu M

iD Mobile Employee

Hi @Jimmyjammyjimbo,

Thank you for reaching out. I do apologise that you are facing this issue.

Please make sure that the number is correct under settings.

For iPhone:
- Go to Settings > Phone > My Number.
- Check that your correct iD Mobile number is displayed.
- If it's incorrect, change it to the number you wish to keep. It may not update or save immediately.
- If the number still doesn't change, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Enter your passcode if prompted and confirm the reset.

Please note that resetting network settings will remove saved Wi-Fi networks and passwords and reset other network-related settings.

For Android:

To check your phone number:
- Go to Settings.
- Tap About Phone or About Device.
- Select Status.
- Tap My Phone Number.

On some devices, this may be listed under SIM Status or SIM Card Status.

If your number is showing incorrectly in your messaging settings:
- Open the Messages app.
- Tap More (⋮).
- Select Settings.
- Tap Advanced.
- Select Phone Number, if available.
- Enter the correct number associated with your SIM and save the changes.

If the number is still incorrect:
- Remove the SIM from your handset.
- Restart the device.
- Reinsert the SIM.
- Check the number again in your phone settings.

If possible, you can also test the SIM in another compatible handset. Send a test SMS and check whether it displays your correct number or a temporary number. This can help establish whether the issue is related to the SIM or your handset.

Owethu