I cant access to the app as it dont recognised my plan details

5 replies
37 views

Hello

3 days ago, I got PAC from my old network provider for my old number transfered to my new plan e-sim plan only with ID mobile.

The transfer seem smooth as new plan work fine on my mobile. So the problem is the ID mobile APP dont recognised my phone number (from my old mobile provider) when I try to create my account on the app.

Please advise

Craig Gardiner

Gemma M

iD Mobile Employee

Hi @GardyEK,

Thanks for getting in touch.

If you've recently completed a number transfer using a PAC, you'll need to wait until the transfer has fully completed before registering for an iD Mobile account using your transferred number.

If the transfer has already completed and your old number is working on your iD Mobile SIM/eSIM, please let us know and we'll be happy to investigate this further for you.

Regards,

Gemma M
The iD Mobile Social Media Team

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G

GardyEKAuthor

New Contributor

Hello

Thanks for quick reply…

I got PAC from my old mobile provider then I got new phone so when I ordered the new esim only plan for my new mobile phone so I gave id mobile the PAC through the order process which went fine therefore I assume the transfer have been completed because I can see my transfered number on the setting of my new mobile. The next step was downloaded the app then create my account then they ask for my id mobile phone number so I obviuosly input my transfered number in. The app don’t recongnised the number.

regards

craig