Error Message trying to redeem apple fitness

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I was supposed to receive a free 2-month subscription to Apple Fitness+ as part of my offer on email but the activation link isn’t working. Every time I click on it, I get an error message saying “UID Missing”, and I’m unable to redeem the offer.

The solution offered by your customer care representative, Soyama Paul was ‘ Thank you for confirming this for me. Upon looking into thus for you, I can confirm that the only way to ensure that your Apple Fitness+ gets sorted for you, you would need to contact Apple directly regarding this. I do apologise for the inconvenience caused by this’

Could you please look into this issue and provide a working link or advise me on how to activate my subscription?

Gemma M

iD Mobile Employee

Hi @AS2501,

I'm sorry to hear you're having trouble redeeming your Apple Fitness+ offer.

As this issue relates to the offer activation link, we'd recommend contacting our Live Chat team so they can investigate this further and check whether there are any issues with the promotion or the link that was provided.

You can contact them here: https://www.idmobile.co.uk/live-chat

Hopefully they'll be able to get this resolved for you as quickly as possible.

Regards,

Gemma M
The iD Mobile Social Media Team

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A

AS2501Author

New Contributor

Hi Gemma,

Did you read my measage properly? The live chat people basically said that they couldnt help and it was Apple’s responsibility. Could you resend the voucher to me?

Gemma M

iD Mobile Employee

Hi @AS2501,

I did read your message, and I'm sorry for the frustration this has caused.

As this voucher relates to an Apple service, we're not able to resend, replace, or activate the voucher from our side. The advice remains to contact Apple directly regarding the issue with the voucher redemption, as they'll be able to investigate why the activation isn't working.

Unfortunately, we're unable to reissue the voucher through social media.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.