Community Member

sim card replacement acti

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my phone started saying i have no sim at the top and i’m not logged into the id mobile app and it’s impossible to do anything since i don’t have the original id mobile number they gave me since i switched it straight away. i can’t access my account anyway and don’t know what to do to use the new sim card curry’s gave me and keep my phone number i have right now

M

Marquerita T

iD Mobile Employee

Hi @zuzannawszola.

Thank you for your post. I am sorry to hear you’re having trouble with your SIM.

If you’ve been given a replacement SIM, you can activate it at www.idmobile.co.uk/yoursim. If you need your original iD Mobile number, please contact us directly via LiveChat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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