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Question

not being able to add number to account

  • June 24, 2026
  • 1 reply
  • 2 views
T
Community Member

I’m not able to add my number to the account I just made. Can anyone help with this?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@Testaccount,

     

    If you're trying to add your number to your online account, please follow these steps:

    1. Log in to your iD Mobile account or app.
    2. Select Add a number.
    3. Enter the iD Mobile number you'd like to register.
    4. We'll send a verification code by text message to that number.
    5. Enter the code when prompted to complete the registration.

     

    A few things to check:

    • Make sure the iD Mobile SIM is inserted into the phone.
    • Confirm that the SIM is active and able to receive text messages.
    • Ensure you have signal when requesting the verification code.

     

    If you're not receiving the verification text or you're seeing an error when trying to add the number, please let us know exactly what happens and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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