Community Member

not being able to add number to account

4 replies
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I’m not able to add my number to the account I just made. Can anyone help with this?

Gemma M

iD Mobile Employee

Hi @Testaccount,

If you're trying to add your number to your online account, please follow these steps:

Log in to your iD Mobile account or app.
Select Add a number.
Enter the iD Mobile number you'd like to register.
We'll send a verification code by text message to that number.
Enter the code when prompted to complete the registration.

A few things to check:

Make sure the iD Mobile SIM is inserted into the phone.
Confirm that the SIM is active and able to receive text messages.
Ensure you have signal when requesting the verification code.

If you're not receiving the verification text or you're seeing an error when trying to add the number, please let us know exactly what happens and we'll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MoganMerris08

New Contributor

i am having the same problem. my sim is fully set up and working but when i add my number to my account on the first screen, it just says error, please try again. if anyone has any advice on how to fix it then please let me know.

Gemma M

iD Mobile Employee

Hi @MoganMerris08,

I'm sorry to hear you're having trouble adding your number to your account.

If the app is giving you an "Error, please try again" message, we'd recommend trying to add the number through the website instead: https://my.idmobile.co.uk/login

You could also try using an incognito/private browsing window, as this can sometimes help if there are browser cache or cookie issues.

If you've tried:

The iD Mobile app
The website
An incognito/private browser

and you're still getting the same error, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Taufeeq B

New Contributor

Hi @Testaccount,

Thank you for your message. I'm sorry to hear you're having trouble adding your number to your account.

Please try the following:

Ensure you are entering the mobile number exactly as it appears on your iD Mobile account.
Check that the SIM is active and being used in your device.
Make sure you have network signal and can make or receive calls and texts.
Try logging out and back into your account before attempting to add the number again.
Clear your browser cache or try using a different browser or device.
If you are waiting for a verification code, ensure your handset is able to receive text messages.

If you are still unable to add the number after trying the above steps, please contact us via one of the following channels so we can investigate further:

Live Chat: https://www.idmobile.co.uk/live-chat
Private Message via our social media channels
Our support teams will be happy to take a closer look and help get this resolved.

Thanks,
Taufeeq
iD Mobile Social Media Team