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Can't add phone number to new online account


I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

 

Best answer by Matthew T

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

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12 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • Answer
  • July 22, 2024

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.


Andrea Sernagiotto
New
 Contributor

Hi I have the same issue as the user above. Have 3 phones and could only add two. It does not allow me to add the third line.

 

thanks in advance


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • August 12, 2024

Hey @Andrea Sernagiotto,

I’ve sent you a Private Message.

Thanks.


Gary Costelloe
New
 Contributor

I can’t add my number to my account, just transferred my sons sim to a new phone and it says the sim is invalid.


  • New
 Contributor
  • 1 reply
  • October 16, 2024

Same issue I've been trying for ages to add another line to my account via the app and online


  • New
 Contributor
  • 1 reply
  • November 19, 2024

I have the same problem. I have a number for my son but keep getting details not recognised.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • November 20, 2024

Hi ​@Teddy13 & ​@Chrissmelt 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • November 20, 2024

Hi ​@Gary Costelloe 

 

Sorry to hear this, where does it say the SIM is invalid? In the app or on the device when you put it in?

 

What device are you putting it into?

 

Tom


Danny Page
New
 Contributor
  • New
 Contributor
  • 1 reply
  • November 27, 2024

I have the exact same problem, has anyone figured out how to solve it/?

 

I really need my bills


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  • iD Mobile Employee
  • 602 replies
  • November 27, 2024

Hello ​@Danny Page 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Thanks, 

 

Nat 


  • New
 Contributor
  • 1 reply
  • December 3, 2024

Hi, im having the same issue. New to ID mobile and transferred my number but app wont accept my details to add a plan. What can i do to sort this out?


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  • iD Mobile Employee
  • 602 replies
  • December 3, 2024

Hi ​@Faulkner2nd 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat