Hello ​@paulajr 

Thanks for getting in touch. 

We would be happy to get a PM sent over but before then can we just check, are you trying to compete this on the app or via the iD Mobile online account? 

Thanks, 

Nat 

Online account (desktop).

Thanks.

Hey there ​@paulajr, would you be happy for us to send you a PM to investigate further?

Thanks,

Tyler

Yes please.

Hey there ​@paulajr,  we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

I'm also having the same issue as I am unable to add my number to my new online account. 

I get the following message.:

Sorry, your details do not match our records

Please try again.

Hey there ​@costapereira, sorry to hear that.

Just to confirm, is this when trying to register the account for the first time, or when trying to add your plan to an already created account when logged in?

Thanks,

Tyler

I am having the same problem I cannot add my id mobile number to my account to activate my replacement sim. 

please help

Hi ​@Dilz 

Have you tried the following link to activate your replacement SIM card without having an app account?

https://my.idmobile.co.uk/activate-sim-outside

Tom

I have the same issue. I have a number under my name. And another number under my mums name. (Both for use by my kids) the app let me register 1 number under my surname and my DOB. But the second number. Won’t let me add using either my or my mums details. Can you help??