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Can't add phone number to new online account

Forum|Forum|2 years ago
July 21, 2024
38 replies
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I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

Best answer by Matthew T

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

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F

Faulkner2nd

New Contributor

Hi, im having the same issue. New to ID mobile and transferred my number but app wont accept my details to add a plan. What can i do to sort this out?

N

Natalie W

iD Mobile Employee

Hi @Faulkner2nd

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Nat

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A

Adanat

New Contributor

Hi.

Having the same issue with unable to add my son’s number to the account. My other son’s number already added ok. Just can’t add an additional number. Help appreciated.

Tyler C

iD Mobile Employee

Hey there @Adanat, sorry to hear that.

What error do you receive when trying to register the plan please?

Thanks,

Tyler

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A

Adanat

New Contributor

Hi.

it says sorry your details do not match our records.

N

Natalie W

iD Mobile Employee

Thank you for confirming @Adanat

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

thundercatsrus

New Contributor

Hi, we are having the same issue, can’t login to the app/ account for three new contracts, can you please help.

N

Natalie W

iD Mobile Employee

Hi @thundercatsrus

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

thundercatsrus

New Contributor

Hi Nat, can you please help me again, the issue is the same, not being able to open/register the app with a ported number for both my wife and sons phones.

many thanks

Keith

Tyler C

iD Mobile Employee

Hey there @thundercatsrus, sorry to hear that.

What happens when you try to login/register currently?

Is it the same as before?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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