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Can't add phone number to new online account

Forum|Forum|2 years ago
July 21, 2024
38 replies
1331 views

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

Best answer by Matthew T

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

Show previous replies

T

thundercatsrus

New Contributor

Hi, I can log in fine with my number.

but the other two accounts/numbers can’t login into the app

thanks

keith

N

Natalie W

iD Mobile Employee

Thank you @thundercatsrus

Are you able to reply to the previous private message so that we may look in to this further for you?

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

1 day ago

Hi Kash,

sorry, I didn’t spot the reply.

we don’t have access to the app for these two numbers. I’ve added the same information I had to supply for the same issue I had.

hope you can help

thanks
Keith

Tyler C

iD Mobile Employee

Hey there @thundercatsrus, I’ve had to edit your responses to remove all personal information, as this is a public forum, and for security purposes.

Would you like us to drop you a PM to look into this further for you?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

paulajr

New Contributor

Same problem. Right number, surname and DoB as far as I know.

System claims “your details do not match our records”. *Sigh*

Will await the PM.

N

Natalie W

iD Mobile Employee

Hello @paulajr

Thanks for getting in touch.

We would be happy to get a PM sent over but before then can we just check, are you trying to compete this on the app or via the iD Mobile online account?

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

paulajr

New Contributor

Online account (desktop).

Thanks.

Tyler C

iD Mobile Employee

Hey there @paulajr, would you be happy for us to send you a PM to investigate further?

Thanks,