Morning @IDchuzzlewit,
I’ve just sent you a Private Message.
Thanks.
Hi I have the same issue as the user above. Have 3 phones and could only add two. It does not allow me to add the third line.
thanks in advance
Hey @Andrea Sernagiotto,
I’ve sent you a Private Message.
Thanks.
I can’t add my number to my account, just transferred my sons sim to a new phone and it says the sim is invalid.
Same issue I've been trying for ages to add another line to my account via the app and online
I have the same problem. I have a number for my son but keep getting details not recognised.
Hi @Teddy13 & @Chrissmelt
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi @Gary Costelloe
Sorry to hear this, where does it say the SIM is invalid? In the app or on the device when you put it in?
What device are you putting it into?
Tom
I have the exact same problem, has anyone figured out how to solve it/?
I really need my bills
Hello @Danny Page
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thanks,
Nat
Hi, im having the same issue. New to ID mobile and transferred my number but app wont accept my details to add a plan. What can i do to sort this out?
Hi @Faulkner2nd
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
Hi.
Having the same issue with unable to add my son’s number to the account. My other son’s number already added ok. Just can’t add an additional number. Help appreciated.
Hey there @Adanat, sorry to hear that.
What error do you receive when trying to register the plan please?
Thanks,
Tyler
Hi.
it says sorry your details do not match our records.
Thank you for confirming @Adanat
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
Hi, we are having the same issue, can’t login to the app/ account for three new contracts, can you please help.
Hi @thundercatsrus
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
Hi Nat, can you please help me again, the issue is the same, not being able to open/register the app with a ported number for both my wife and sons phones.
many thanks
Keith
Hey there @thundercatsrus, sorry to hear that.
What happens when you try to login/register currently?
Is it the same as before?
Thanks,
Tyler
Hi, I can log in fine with my number.
but the other two accounts/numbers can’t login into the app
thanks
keith
Thank you @thundercatsrus
Are you able to reply to the previous private message so that we may look in to this further for you?
Nat
T

thundercatsrus
1 day ago
Hi Kash,
sorry, I didn’t spot the reply.
we don’t have access to the app for these two numbers. I’ve added the same information I had to supply for the same issue I had.
hope you can help
thanks
Keith
Hey there @thundercatsrus, I’ve had to edit your responses to remove all personal information, as this is a public forum, and for security purposes.
Would you like us to drop you a PM to look into this further for you?
Thanks,
Tyler