New Contributor

Solved

Can't add phone number to new online account

Forum|Forum|2 years ago
July 21, 2024
38 replies
1331 views

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.

I now just have 2 numbers with ID; my wife and daughter.

I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked.

Sounds like I’m not alone. Please could you advise how to proceed

Regards,

Martin Wilkinson

Best answer by Matthew T

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

Matthew TAnswer

iD Mobile Employee

Morning @IDchuzzlewit,

I’ve just sent you a Private Message.

Thanks.

iD Community Manager

Andrea Sernagiotto

New Contributor

Hi I have the same issue as the user above. Have 3 phones and could only add two. It does not allow me to add the third line.

thanks in advance

Matthew T

iD Mobile Employee

Hey @Andrea Sernagiotto,

I’ve sent you a Private Message.

Thanks.

iD Community Manager

Gary Costelloe

New Contributor

I can’t add my number to my account, just transferred my sons sim to a new phone and it says the sim is invalid.

T

Teddy13

New Contributor

Same issue I've been trying for ages to add another line to my account via the app and online

C

Chrissmelt

New Contributor

I have the same problem. I have a number for my son but keep getting details not recognised.

Tom

iD Mobile Employee

Hi @Teddy13 & @Chrissmelt

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tom

iD Mobile Employee

Hi @Gary Costelloe

Sorry to hear this, where does it say the SIM is invalid? In the app or on the device when you put it in?

What device are you putting it into?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Danny Page

New Contributor

I have the exact same problem, has anyone figured out how to solve it/?

I really need my bills

N

Natalie W

iD Mobile Employee

Hello @Danny Page

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Show more replies

Can't add phone number to new online account

38 replies

Not the answer you were looking for?

Got a question?

Not the answer you were looking for?

Create an account.

Social Login

Log in to the iD Community

Social Login