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Community Member
September 15, 2026
Question

messages not working.

  • September 15, 2026
  • 1 reply
  • 18 views

I am unable to receive any text messages     

    1 reply

    iD Mobile Employee
    September 16, 2026

    Hi ​@Maddie xx.

     

    Thank you for your post. Can you please try the following to try and restore your connectivity;

     

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you're experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device’s connection to the network.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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