Hi ​@Maddie xx.

Thank you for your post. Can you please try the following to try and restore your connectivity;

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you're experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.
• Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

Hi ​@Maddie xx,

Thank you for your message. I'm sorry to hear you're unable to receive text messages.

Please try the following troubleshooting steps:

1.Restart your handset.
2.Check that Airplane Mode is turned off.
3.Ensure you have a stable network signal.
4.Check that the sender's number has not been accidentally blocked.
5.Remove and reinsert your SIM card (if applicable).
6.Ensure your device software is up to date.
7.Test by asking someone to send you a text message from a different network.
8.If you are using an eSIM, ensure it remains active in your device settings.

If the issue continues after completing these steps, please contact us through one of our support channels so we can investigate further:

Live Chat: https://www.idmobile.co.uk/live-chat 
Private Message via our social media channels
Our advisers will be happy to look into this in more detail and run further checks on the account.

Thanks,
Taufeeq
iD Mobile Social Media Team

Hi I have done all of the above. They haven’t worked since I got the phone which hasn’t been a problem really but I need them working now for business