Community Member

cant get into account to activate sim

1 reply
12 views

I was having issues with my old SIM so I got a replacement but to activate it I need to get into the account which I can't seem to do. I can put the number here if it would help. Not sure if maybe I put my birthday in wrong or something I can do any verification nessisary. Thanks.

Gemma M

iD Mobile Employee

Hi @Bvryz,

I’m sorry to hear that you’re having trouble activating your replacement SIM and accessing your account.

Please do not post your mobile number or any personal information on the Community, as this is a public platform.

We’d recommend contacting our Live Chat team, who can complete the necessary security checks and help you regain access to your account and activate the replacement SIM.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.