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Question

did the order get processed?

  • July 5, 2025
  • 1 reply
  • 68 views
L
Community Member

I just upgraded and the money has come out of my bank account count but my ID iMobile account said it didn’t process and to try again later. Basket is empty, no email confirming purchase…

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 5, 2025

    Hey there ​@Ljosey, please await 24-hours to see if you receive order confirmation. If you don’t, then it’s likely your order didn’t go through or failed, and you can then try again. Or, you can call our sales team on 02071391397 between 9am-6pm, Monday-Friday for further assistance.

     

    Thanks,

    Tyler

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