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Question

i have no internet but have plenty of data on id app

  • July 10, 2025
  • 8 replies
  • 54 views
Jay86
New Contributor

Phone says no Internet but I have plenty of data on id app. I even bought a top up and I still don't have Internet 

    8 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 10, 2025

    Are your calls and SMS texts working, ​@Jay86?

    Does your iD SIM work properly in a different network unlocked phone? 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@Jay86, sorry to hear that. Is it the phone settings stating you have no data, or the iD Mobile app/website?

     

    Thanks,

    Tyler

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    Jay86
    New Contributor
    • Jay86
    • Author
    • New Contributor
    • July 10, 2025

    I got texts saying I'm out of data but app says I have lots

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@Jay86, sorry to hear that. Were the texts along the lines of “You’ve used 80%” or “You’ve now used 100%” of your data?

     

    On the app, how much data does it show you have left?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jay86
    New Contributor
    • Jay86
    • Author
    • New Contributor
    • July 10, 2025

    Yes and 106 after topup

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@Jay86, were the texts received along the lines of “You’ve used 80%” or “You’ve now used 100%” of your data?

     

    Also, what is your usual monthly data allowance please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jay86
    New Contributor
    • Jay86
    • Author
    • New Contributor
    • July 10, 2025

    Yes they were and 50/month

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • July 11, 2025

    Thank you. 

     

    It sounds like you may have exceeded your data allowance ​@Jay86 

    Do you have a spend cap set up on the account?

     

    Natalie 

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