Hello, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie 

Hi,

Have you gotten your number back yet? I have had the same issue and I am on day 7 of having no signal, 5 working days, 2 weekend days. 

Hello ​@LOUH8582 

Thanks for getting in touch. 

We are sorry to hear this. Have you reported the issue to the team to begin an investigation?

Natalie

Yes, it’s been reported and I have been in touch with the CEO team daily for updates, but I am still nowhere near getting my number back. 

Hey there ​@LOUH8582, they will be back in touch with ASAP.

Thanks,

Tyler

Nope. No reply to my email today asking for an update. Nothing. No updates, no responses. I feel badly let down by this company 

Hi ​@LOUH8582 

We’re sorry to hear this.

When was your last update from the CEO team?

Anika

My last contact with the CEO team was on Tuesday 8th July. Nothing since. I have called the complaints team just now and asked for an update and they have said the CEO team will contact me soon. This would have to be done via email, I have no contact number. 

Hi ​@LOUH8582 

We would recommend waiting for the CEO team to get in contact with you.

Anika