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how do i contact ID mobile

  • March 31, 2025
  • 3 replies
  • 7997 views

Rachael Elizabeth Perrins
Community Member

Hello I need to contact ID as I deleted the eSIM as transfer hadn’t been done and couldn’t make calls. Transfer now done and can’t re-use eSIM or make calls. I can’t log in online and don’t get an option to do live chat. Frustrated before contract has even begun 

Best answer by Tyler C

Hey there, sorry to hear that ​@Rachael Elizabeth Perrins. You cannot re-add/re-activate and already deleted eSIM.

 

The live-chat can be found via our website here:

 

https://www.idmobile.co.uk/live-chat

 

To get a replacement SIM card, please follow the below instructions:

 

 

Thanks,

Tyler

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3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5921 replies
  • Answer
  • March 31, 2025

Hey there, sorry to hear that ​@Rachael Elizabeth Perrins. You cannot re-add/re-activate and already deleted eSIM.

 

The live-chat can be found via our website here:

 

https://www.idmobile.co.uk/live-chat

 

To get a replacement SIM card, please follow the below instructions:

 

 

Thanks,

Tyler


Julie Whitehouse
New
 Contributor

Hi it’s Julie Whitehouse my email 

is emerdail@mail com phone number 

is 07552386712 can you tell me when my first phone runs out please thanks Ju


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  • iD Mobile Employee
  • 520 replies
  • July 11, 2025

Hi ​@Julie Whitehouse 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika