Skip to main content
Question

how do i contact ID mobile

  • March 31, 2025
  • 1 reply
  • 96 views
Rachael Elizabeth Perrins
Community Member

Hello I need to contact ID as I deleted the eSIM as transfer hadn’t been done and couldn’t make calls. Transfer now done and can’t re-use eSIM or make calls. I can’t log in online and don’t get an option to do live chat. Frustrated before contract has even begun 

Ladyperrins

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • March 31, 2025

    Hey there, sorry to hear that ​@Rachael Elizabeth Perrins. You cannot re-add/re-activate and already deleted eSIM.

     

    The live-chat can be found via our website here:

     

    https://www.idmobile.co.uk/live-chat

     

    To get a replacement SIM card, please follow the below instructions:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions