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why haven't I got unlimited data as discussed at renewal

  • July 6, 2025
  • 3 replies
  • 122 views
M
New Contributor

Why haven't I got unlimited data as discussed at renewal? I only signed up for the package on that basis 

Best answer by Tyler C

Hey there ​@Martynpullan1017, sorry to hear this. To clarify, if you spoke to customer services and ordered an upgrade via them, and they promised unlimited data, then it’s likely that they processed a deal with an unlimited data loyalty add-on. If that’s the case, this will not show up on the app/website as being on unlimited data, even though you are. It simply means that when you run out of data from the normal contract allowances, your add-on would simply kick in, meaning you are on unlimited data.

 

If you’d like us to PM you to confirm that’s the case, we can of course do so.

 

Thanks,

Tyler

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 6, 2025

    Hey there ​@Martynpullan1017, sorry to hear this. To clarify, if you spoke to customer services and ordered an upgrade via them, and they promised unlimited data, then it’s likely that they processed a deal with an unlimited data loyalty add-on. If that’s the case, this will not show up on the app/website as being on unlimited data, even though you are. It simply means that when you run out of data from the normal contract allowances, your add-on would simply kick in, meaning you are on unlimited data.

     

    If you’d like us to PM you to confirm that’s the case, we can of course do so.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor

    Yes it would be good to get confirmation 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 6, 2025

    Hey there ​@Martynpullan1017, of course, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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