Hey there ​@PhilMc, have you ordered a completely new, separate plan, or was this an upgrade please?

Thanks,

Tyler

Hi ​@Tyler C this was a completely new & separate plan 

Hey ​@PhilMc, no problem. Deleting your plan from your iD Mobile account and cancelling the direct debit does not cancel the contract, and charges will still continue. To cancel the contract, you need to request a 30-day disconnection via the iD Mobile app/website, or via customer services. You can find out how to do so via the app/website here when logged in:

• In the iD Mobile app or My Account Online.

•  To disconnect in the iD Mobile app or My Account Online, you can:

• Open the iD Mobile app or log-in to My Account Online.
• Tap ‘Plan’.
• Tap ‘Leave iD’.
• Tap ‘Cancel my iD plan’.

• Live Chat.

• The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Please note, that as you’ve opened a new plan, you cannot directly transfer your phone number to this plan. If you wish to keep your number, you’d have needed to upgraded via the iD Mobile app/website, or complete a triangle port which I can explain further if needed.

Finally, if you plan to keep your new contract and disconnect the old one, we need 30-days for a normal disconnection, so the old plan will remain active for the next 30-days, and you’ll be charged accordingly for those 30-days as the plan remains active still

Thanks,

Tyler

Hi ​@Tyler C thanks for your reply.

I would like to keep my phone number, I have inserted the sim but what else do I need to do to keep the same number?

You cannot transfer your old iD Mobile number to your new iD Mobile account. If you wanted to keep your number, you should have upgraded. You will have to port it out to another network and port it over again onto your new iD Mobile account.

Thanks ​@Tyler C I’ll follow the triangle port as you suggest. Thanks for your help and prompt replies.

My pleasure ​@PhilMc, you’re very welcome. Any further questions, don’t hesitate to reach out here!

Have a lovely day :)

Thanks,

Tyler