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No internet

  • June 18, 2025
  • 1 reply
  • 28 views
E
Community Member

Hi, I have just purchased a new iPhone 16 from ID. I can’t access the internet without WiFi. Grateful if you could advise. 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hi ​@edcby 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with your service. 

    Can you please confirm if this is just with mobile data or are calls/texts impacted? 

    Also is this happening in all locations or any in particular?

     

    Thanks

     

    Natalie 

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