Coverage & Network.

I have been recently experiencing very poor mobile signal in the South East Wales area with often no data access in areas that I normally have a good 4G or 5G signal, is there any reason for this?

I have 2 ID mobile SIMs: one in my phone and the other in my 4g router. My phone gets a solid 35Mbps and until yesterday so did my router. Yesterday the router speeds crashed to a few (like 5!!) Kbps and with latency so bad no internet connection can be established or maintained. I swapped the SIMs between devices and get the same behaviour. The finger then points at either the router or the network. As the issue tends to go away late in the evening that kind of rules out the router which either works or doesn't. So...are ID/3 doing something to discriminate/throttle the use of SIMs on routers, or is there just something up with the network where I am? Can't get any info, the Network Status Check tool says there might be something up, and I've given up on the AI bot/chat as it's always "too busy".… Anyone else been through the same loop? (CF35 area if that's of any help) Thanks!!!

Hello, I have been with ID for almost 1 year. I always seem to have issues with my call coverage and having "4G/5G" speeds. My bar signal is mainly on 1 bar out of 4. There is supposedly no network issue down when I check ID coverage. I always struggle to speak to people. With data speeds, it says I have 5G and I can hardly load anything, I'm getting roughly 6mb download speed. Not enough to load a website. I seem to have this issue in Ph13 area code. If I travel 14 miles it is still the same issue. Does anyone have issues like this?

I joined ID Mobile less than a month ago and ever since I’ve been having an issue where I’ll suddenly notice the signal on my iPhone 15 Pro shows 1 bar. If I try to make a call then nothing happens. The screen shows like it is starting a call but the call never connects. I found out yesterday that when this happens, other people are not able to call me either. If I turn on airplane mode then turn it off again, then my signal goes up to 4 bars (full) and I am able to make and receive calls again. But then later on in the day, I will notice that the signal has gone back down to 1 bar and the issue is happening again. This all happens while I am at home so I don’t think it’s because I’m moving between masts causing signal issues.

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

Having big problems with connecting to internet.my area has 4g. With ok to good bars showing on my Google pixel 8. Often have unusable data connection. Also phone calls can only happen if I'm in my garden as it cuts out regularly, but I have to move about so the person can still hear me. Not happy.

I have already posted on this subject. ID can’t and won’t talk to me and seem to rely on threatening texts and emails. Ill mention the distance selling regs and the Consumer protection laws in the Uk. If somebody from ID ( not a “ Community texter ) could actually bother to contact me ( not through my new number of course as it’s defective ) I’ll explain why the service is not of merchantable quality . Simon

Data is awful, if i knew it was this bad I would go back to my old provider. Very slow.

Hi Matt hooe you can really help me I can’t make phone calls and I’m really struggling this is now affecting my professional work and day to day to work also now it is leading to stress me affecting my mental health. I have contacted Apple to check my phone and it all seems good further the phone and the package was sold by ID and was assured that it is all volte enabled etc this is now becoming a real issue and will will need escalation I will have to really contact consumer rights as I’m trying all my best I’m really struggling right now with a phone package and the phone sold to me by you and paying £50 a month thanks and any help would be appreciated

We have noticed over the last few months that the signal is at best 1 bar. Sometimes nothing. We struggle to watch short videos. online cover report says no issues. L40 area

My address is N15 6bh I'm supposed to have excellent 4g coverage and some 5g coverage. The 5g is non existent and on 4g it is not that good throughout the day and terrible during the evening. I have tried the SIM in multiple phones and currently using the Pixel 9a and all have the same problem so it must be a problem with the network.

On 11th March there was an issue or upgrade to the transmitter in the SO31 area (Southampton). As a result, there was no mobile coverage. Idmobile also wants to increase the price I pay despite not delivering a network. Network performance is generally poor. As Idmobile are in breach of contract what are my next steps to cancel my contract?

A while ago, I stopped being able to receive or make phone calls. Today I decided to do something about it, and after some research I learnt it's probably due to the 3g network being switched off. I also learnt that my phone, OnePlus 5, is not on the list of supported phones for 4g calling, and the guide for turning on 4g calling is not applicable to me (those options aren't available, not even under different names as far as I can tell). Is there any hope for me or will I need to switch carrier (I am not getting a new phone yet)? As a side note, the chat bot was about as helpful as a sack of potatoes in this case, and I think it might be easier to find Atlantis than a proper contact method to speak to a human. Please, I don't want to talk to a bot.

My data not working and only just about able to make calls. It’s been like this for days.

Do I need to change provider? Or will it be resolved soon?

Can someone help, my signal has been off and on from Thursday 1st starting around 2pm it's now 1am Friday and still data and signal are on and off.. can someone tell me if there is an issue and how long will this last…

I am having major issues with Pixel 9 phone signal over wifi calling. No other issues with my Fibre BB signal over the house with other wifi devices - Speedtest gives results of 46mbps over phone. Gets better if i move round the house but sometimes they aint practical Any ideas?

I ordered a replacement SIM which I received 3 days ago, but it still hasn’t been activated. I’ve tried restarting my phone and checking for updates, but I still have no service. I posted in the community forum yesterday and was told that a message was sent to me, but I haven’t received anything and wasn’t told where to find it. I’ve checked my email, and account dashboard — no updates. To make things more difficult, your chat system appears to be down, so I haven’t been able to reach anyone directly. I’m now left without service and urgently need assistance. Could someone please: Confirm the activation status of my replacement SIM Let me know if there’s anything further I need to do on my end Provide an estimated time for activation or escalation path if needed This is quite urgent, so I’d appreciate any help you can offer as soon as possible.

Both my partner and I have iPhone 13s on the latest software. For the last few months we have travelled around the UK and the signal has been very bad 1 or 2 bars everywhere, and extremely slow data if any at all. Most of the time we can’t make calls or send texts even when a signal is showing. we have reset phone settings. We have had new SIM cards and E Sims. Still rubbish everywhere. have been an ID mobile customer for around 7 years and the signal and coverage has only got worse and worse. what else can we do? We have tried everything suggested multiple times. Has got to the point that we want to cancel and switch networks but feel like we shouldn’t have to pay the extortionate exit fee as we are only leaving as we are not getting the promised service

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it. Any advice? Thanks, Leigh

Both our Samsung phones have had issues over the last few weeks where a person can’t hear us on incoming calls or they go straight to voicemail and outgoing calls do not always connect or show as calling but no ring tone I’ve changed the setting to/from wireless calls and this makes no difference Has anyone got any ideas/Solutions? Thanks

Updated software for A52 today , Samsung April 2025 . Now I have no service it is like the sim card has been blocked, but my sim card works on my backup phone. Anybody have a solution?

So before joining iD mobile, I read their website which says they cover 5G network. So I went on the Coverage checker as-well as the status checker which stated “Yes-5G is available, you can use our 5G network for mobile internet, calls and texts”. So I bought the sim and I was on 4G not 5G. My phone is 5G compatible as it’s the iPhone 13 Pro. I contacted support chats several times and had done all the troubleshooting which was required of me such as, going out of my area 1 metre away, resetting my network settings, turning on airplane mode off and on, updating my phone to the latest updates, switching phone off and on, setting my network settings on 5G auto or 5G on. As well as, picking iD instead of automatic in my settings. After doing all that I’m still stuck on 4G. The support chats had said that yes there is 5G available in my area but apparently there was an outage. So I would need to wait for that by checking the status checker. So now that I’m up to date with the status check

How do I fix this! I’d mobile fixes and then it happens again. Seriously considering not renewing my contract!!

Can I use my phone in dominican republic