Since moving from EE  it’s becoming increasingly frustrating I am unable to use the phone for any sort of browsing texts or calls. When I do a speed test at home while I’m getting 2 bars of 5G coverage it won’t load up web pages, the speed test came back at 6mbps which is ridiculous for what was advertised. It used to be in the hundreds with EE, internet used to be instant. I’m constantly getting calls dropping and texts not coming through. Confirmation codes to log onto sites don’t come through which has been a nightmare for me. It’s not just at home. I went to Meadowhall even on a quiet evening it was impossible to use my phone at all, recently in York it was the same. Couldn’t even load maps, I was lost! It’s just happening far too often it’s not usable. I want to know if this contract can be ended early I want to go back to a good network I feel absolutely scammed.

I ported my number from o2 on 31st January. Calls are going to voicemail without ringing which is driving me mad as I have service according to my phone. I’ve tried restarting my phone, turning the e-sim off and on but to no avail. How do I resolve this? 

I haven’t been able to receive SMS text messages, though I can still send iMessages and texts. Last night, this left me in a really vulnerable situation—I couldn’t get a verification code to book a taxi home when public transport wasn’t running. I’m really disappointed this happened and honestly feel lucky that nothing worse happened. Being alone in that situation as a young woman was stressful and unsafe. I’d appreciate it if this issue could be fixed as soon as possible, and I’d like to discuss compensation for the trouble and risk this caused. Please let me know when I can expect a resolution.

Good morning  I have no WiFi calling for the last month or so. I have reset network and tried updating carrier setting by visiting my local store and my WiFi calling still does not work. My phone is a iPhone 16, ID carrier settings is 64.2. the other issue is at home I have 0 signal so cannot make a phone call without WiFi calling. 

Since I switched to ID Mobile I hardly receive any calls. The caller says it rings and rings but I don't get a call or missed call on my phone, I get the odd text message that says a missed call and a random number but then I have to search on my phone to see if I recognise that number. I use my phone for business mainly so I have missed a lot of calls from customers. The internet on the phone is hit and miss too, I can be waiting for a couple of minutes for it to load a web page. The issues don’t get any better when I travel around either. The phone is a Galaxy Flip 7. I have spoken to ID Mobile chat 3 times and I have reset my network several times which they suggested and nothing has got any better.Has anyone else had this problem and how have they fixed it or is it best to go to another mobile provider. I was with Vodafone before and didn't have a problem and i believe ID Mobile use that same network?

As of late, I simply cannot make calls on my mobile from my home address. I reboot my iPhone,. get 4 bars, can make calls for around 5 mins then it just stops. And yes, I am using WiFi calling also. But that’s not the point. Why am I paying you for a network that is does not function? It’s absolutely appalling. Given I live in suburban London it’s astonishing really, it’s not like I’m in the middle of nowhere. It’s the same story when I’m in the City. Cannot make calls under any circumstances.This is my work number and you are making my life extremely difficult and making me look extremely unprofessional. It’s the same story with my personal phone which is on 3, same network. Something is very wrong here.Please respond, failing that I’ll just get these numbers transferred to another provider.

I just switched from Lebera to Id 3-4 weeks ago and I have been having non stop issues ever since. I got an eSim to begin with and it wouldn't connect to the network even when but I would have full bars. I know it was covered as my brother is also with Id and he has no problem getting 4g (Most of these issues occurred around the AB postcode areas). I then went through the chatbot at least five times and nothing suggested helped so I got a replacement physical sim. The physical sim works better, but I'm still not satisfied. I get data now if I'm in a 5g covered area but if I'm in a 4g covered area, it very rarely connects, even when my brother is right next to me getting full bars 4g with id. I went through the chatbot again but nothing helped again so im not sure what to do. Any help would be appreciated.

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. I know they have cut the 3G network now but not sure if that is the issue we have the latest update and have iPhone 16 pro any help would be greatly appreciated 

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

I was nervous about moving to ID mobile from O2 but since joining ID mobile I had been quite impressed. However, the problems started when my existing number was ported across. I cannot make calls using my existing number at all. Phone will only let me make calls using the new number/line issued to me by ID mobile. However I can receive calls from people calling me on my old existing number. Why is this and should I be concerned? Worried about network coverage issues and whether I need to cancel contract before cooling off period ends. Please help!!!

Hi there Im a new IDM customer and I'm visiting Devon this week and so far in EX9 postcode, no connection. I can see the 3 UK network as an operator but my android wont connect to it. It seems to come and go if I move around. Is it just a weak signal ? It was fine all the way down the M5 I've reset the access point Anything else to try ?J

I am in Tanzania for two months with a local SIM card and my mobile only takes one. UlI would like my calls in the UK to my number 07792 211839 to be automatically transferred to my Tanzania number. Is this possible?  

I have no network or signal ever just satalite

Just moved to ID today, after checking the phoney coverage checker which showed 'excellent' signal indoors and outdoors. No bars, no calls, no Internet. Is this even a real provider?

Hello,Went to fleet which is local and although 4g 1 bar no signal could not access Internet.Fleet, Hampshire. Evesham Heath.Solutions

Hi ALL,I've been having signal issues since just after 3G discontinuation..Contacted iDMOBILE via live chat..Apparently my handset was to blame, they kindly took me through how to ensure my phone settings were correct.Today though when out shopping in my local area, I couldn't connect to ANYTHING!! I've taken screenshot to prove this...This situation is now making me seriously consider leaving this network

The status checker shower G67 area is having issue.It showed below for 3 days, when can this be solved?“We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here.I

There are many times I've tried to use my phone in areas and get absolutely no signal, yet my friend (who introduced me to id mobile) and stood next to me can! Why is this ? I've got a pretty new phone with 5g coverage where available. 

They are ‘fixing’ the problem in your area. Been the same for three days - Ridiculous! Anyone from IDM able to tell me and others when this will be resolved? I’m bored of checking the website for the same pointless message.Area relating to West Sussex. 

I have had enough. The ID/3 "unlimited"  internet service has deteriorated so much that I am going  back to using EE. Initially the ID download speed was great, around 35Mbs to 60Mbs.Over the last 2 or 3 months it has gradually become so slow that it is almost impossible to watch videos or TV. Last night it took over a minute to download a 1 small JPG. The speed check gives results from 460KPS yes KPS, with the occasional random excursion up to 12MPS.  My old copper wire broadband gave a consistent 12 to 18MPS.3 and EE use the same cell tower near me.  I still have the same full bars of signal. I have tried Pixel and Samsung phones as well as a 4G lte router which all give similar slow results. I put my partners EE sim in the same phones and router and using the same cell tower got 48MBS to 62MBS. I know that ID don't throttle the speed because they said so. The only alternative must be their faulty equipment or software. Fortunately, I am on a 1 month contract

Hi I have had problems since August I believe since the mast down and no time frame when this will be fixed. I can’t receive calls it just says call failed I see satalite instead of signal bars I also get failed to send on messages, I have recieved a text to say it’s been resolved but it has not I need to end this contract as you are not providing a service you suppose to provide I receive miss calls all the time as no one gets through it goes straight to a text missed call it’s ridiculous. Support team may have tried to phone but I can’t get through to anyone.so you would need to email for response as what you are going to do, the only thing that is working is taking my mo ey out of my account.

My phone was working fine for months and months but since the removal of the 3G network, I have no signal at all at my place of work.  This leaves me uncontactable for my young children (and anyone else!) for 9 hours a day, which is obviously not feasible.  Live chat have told me a couple of different things about unplanned maintenance but todays chat has found this to be untrue.  There is no resolution available and I am being asked to pay over £700 to leave my contract.  Where do I stand here as I am actually unable to access the service I am paying for.  This has now been the case for 15 days straight.

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means th

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