Before changing provider always insert your postcode into new provider’s NETWORK COVERAGE page; simples😄

Been  with ID mobile over a year its got worse .

If i do a network check it says i have excellent 4 G inside and out  not with 1bar signal i dont even get to use any data at home signals nonexistant for wifi. If you do a network check in store when buy anew phone you are going to get false info for my address.

Hi ​@Nails,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems. 
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Since posting i have done a little more digging. There is nothing wrong with my phone it is quite simply iD / 3 mobile coverage in the village where i live is poor to nonexsistant.      I have just looked at the Mastdata.com site. When i check for the 3 network in and around my village suprise nothing. The only provider on the Mastdata map is O2 with a bit of EE. I have to travel down the road a mile to get any 3/ ID mobile signal.         Good job i have i have Quickline full fibre broadband other wise i wouldnt even be able to post on here.

ID mobile need to change thier network checker for the DN14 0PD area from excellent indoors and out to poor or nonexsistant anywhere in the area

Hi ​@Nails.

Thank you for your post. We’re really sorry to hear about the experience you’ve had with coverage in your area. We understand how frustrating this must be, especially when you rely on your connection day to day.

We’re sorry that our coverage hasn’t met your expectations at your location, and we appreciate you taking the time to investigate this further.

If you’d like, please contact us directly so we can take a closer look at your specific area (DN14 0PD) and check everything properly on your account. You can reach us via:

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Once you’ve had a chance to review your options and decide how you’d like to proceed with your iD Mobile service, our team will be happy to help you further.

We’re sorry again for the inconvenience, and we’re here whenever you need us.

Thanks,

Marquerita

The iD Mobile Team

Non of these answers solve anything. You dont have a box to tick for that.     I hate these chat box things you have to contiually have to repeat what you say the people who i have comunicated with just run through the same thing .   Their is nothing wrong with my phone( Galaxy S24). It is the network signal in the village (DN14 0PD). I even have a screen shot of a message from ID mobile the other day regarding the signal NO NETWORK. I continually check my phone inside and outside when there is a signal its 1 bar never any more . The clever answer i got from one of your contributers about i should have checked in store when i changed provider not helpful at all. Do a network check from any where and the result for my postcode is id/3 mobile coverage 4g excellent indoors and out. One bar is excellent !!!!!!. Dont think so.  The only saving grace is i have Quickline full fibre broadband and can do wifi calling . My plan is 100 mg of data this rolls over 1 week then resets i currently have i think 199.3 mg of data i cant use any at home with no network or just 1 bar .So until someone fixes that it will just stay the same . All this asking for praise and thumbs up for a good answer there should be a button for no..

At last i have some sort of resolution thanks to Marquerita for raiseing a complaint for me after the chat thing connection broke and Yomelela for agreeing after checks on my network signal is poor and arranging a credit for my account.Thanks to you both 

Hi ​@Nails,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team