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Question

got my upgrade phone, 4G is not working on it and i need it right noe

  • June 24, 2026
  • 1 reply
  • 8 views

i got my uograded phone, i set it up, mobile data will not work and i need it now for work

1 reply

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  • iD Mobile Employee
  • June 25, 2026

Hi ​@cerysgriff 

 

Thank you for getting in touch, and I am sorry to hear that your mobile data is not working on your new phone, especially as you need it for work.

To help resolve this as quickly as possible, please try the following:

Restart your phone.
Turn Mobile Data off and back on.
Turn Airplane Mode on for 30 seconds, then switch it off.
Check that your iD Mobile SIM or eSIM is active in the device settings.
Ensure that mobile data is enabled for your preferred SIM if you are using Dual SIM.

Could you also please confirm:

Whether calls and texts are working?
If you are using a physical SIM or an eSIM?
The make and model of your new phone?
Whether you are seeing any signal bars or a 4G/5G symbol?

 

Thank you,

 

Zandile m

The iD Mobile Team