Hello,

I have recently ported to iD from 3. My port was supposed to happen last Wednesday (10th June) which it did but something has gone wrong with the port and I have been left a phone that only half works. I have been in touch with the online chat multiple times and have so far gone through 2 eSIMs and 1 physical SIM to try and solve the issue but nothing has worked. 

I now appear to be running a dual sim off the same phone number - I have 2 lines - a primary and secondary. The secondary is being used for mobile data and the primary for voice calls. However nobody can phone as the line appears dead to them. I can text via iMessage using my email address but thats about it.

Online chat yesterday evening did say my issue was being forwarded to the technical team but I am a bit sceptical because as previously mentioned we are going round in circles trying new SIMs and constant network resets - none of which solves the issue.

I would really appreciate some help here as nobody can get in touch with me and I can’t access multiple websites which require a OTP as my phone can’t receive them

Regards