Hi ​@Madkay,

We're sorry to hear you're having trouble making calls.

Can we just check whether this is happening with all numbers you try to call, or only with specific numbers that use a switchboard or automated menu system?

In the meantime, we'd recommend trying the following troubleshooting steps:

• Restart your phone.
• Turn Airplane Mode on for around 30 seconds, then switch it back off.
• Check that your software is fully up to date.
• Ensure your network selection is set to Automatic.
• Reset your network settings.
• If possible, try your SIM in another handset to see if the issue follows the SIM or stays with the device.

It's also worth checking your bill cap, as some business, service and switchboard numbers can be classed as out-of-plan calls and may require a bill cap above £0.00 to connect.

Once you've let us know whether it's all numbers or only specific ones, we'll be happy to advise further.

Regards,

Gemma M

The iD Mobile Social Media Team

Just to numbers that have a switch board 

I don’t have a spending cap 

Hi ​@Madkay 

Thank you for getting in touch with us. 

Kindly try to increase your bill cap to see if you will be able to make calls.

Here is the quick step-by-step breakdown:
Open the app and log in to your account.
Tap on the Bills tab (or My Account > My Services depending on your app version.
Select Manage bill cap.
Drag the slider or manually type the new amount in the £ field.
Tap Save or Confirm to instantly update your limit.

Thank you,

Zandile m

The iD Mobile Team 

I have a 50£ cap set up already ? 

Hi ​@Madkay.

Thank you for the update. Kindly confirm if you are still not able to call numbers with a switchboard with your bill cap set to £50?

Thanks,

Marquerita

The iD Mobile Team

I still cannot call numbers with a switchboard or 0300 numbers 

Hi ​@Madkay,

We're sorry to hear you're still experiencing this issue.

As you're unable to call switchboard numbers and 0300 numbers and you have tried all the troubleshooting that we have provided, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to investigate further and, if required, raise a technical request with our network team.

We hope this gets resolved for you as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team