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Question

got my upgrade phone, 4G is not working on it and i need it right noe

  • June 24, 2026
  • 1 reply
  • 4 views

i got my uograded phone, i set it up, mobile data will not work and i need it now for work

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2026

Hi ​@cerysgriff,

 

I am so sorry to hear that you are facing issues with your mobile data. 

 

Please could you try the following steps depending on the type of phone you have?

 

Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

 

iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the sim and have it verified.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team