Hi ​@IEvans.

Thanks for your post. Could you please share the full postcode(s) for the Bridgend/Wales area you’re referring to?

This will help us check the network performance more accurately in those specific locations.

Thanks,

Marquerita

The iD Mobile Team

Please check the CF32 area

Hi ​@IEvans 

Thank you for getting in touch with us, kindly note that the above post code is invalid. 

In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile m

The iD Mobile Team