Hi ​@joannawarner117 , 

Thank you for getting in touch. We’re sorry to hear about the experience you’ve had with your internet connection. 

Kindly please try the following: 

1. Restart your phone - Power it off and back on to refresh the network link.

2. Toggle mobile data - Switch data off, wait a few seconds, then turn it back on.

3. Reset your network settings.

For iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

For Android: 

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

4. Manually select a network - Go into your phone’s network settings and choose “iD”.

5. Test your SIM in another device - This helps confirm if the issue is with the SIM or the handset.

Thanks, 

Anneline