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Question

Lack of signal pretty much everywhere so far

  • June 23, 2026
  • 1 reply
  • 14 views

My SIM has activated today after switching over from Vodafone. So far I've not really had any signal anywhere, none at home, none at work and only briefly commuting between the 2. My understanding was that ID Mobile used the 3 network, which is now Vodafone - Three and so expected my signal to be the same as I had. Being a self employed  tradesman I rely heavily on my phone. Have a missed something in assuming Vodafone three would only benefit the signal?

Is there a cooling off period in which I could potentially move back to Vodafone if need be? 

 

Thanks for any reply and advice

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2026

Hi ​@GioNotGino

 

Thank you for getting in touch. We’re sorry to hear about the experience you’ve had with the coverage. 

 

I can confirm that we have a 14 day returns window. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline