Hi ​@cosnick365,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 

They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Still up and down (and sometimes I can’t even make/receive phone calls or even whatsup calls.  I don’t see any issues or maintenance in the location I am in…

If it doesn’t get better I will try the live chat

Hi ​@cosnick365,

Thanks for letting us know, what we can suggest is testing out a replacement SIM. Our live chat team would be happy to assist you in getting that done. 

Regards,

Gemma M

The iD Mobile Social Media Team