Strange that I’ve just done a data check for my area, says have 4G, but very rarely can I use my phone when away from my Wi-Fi connection, eg garde, in town etc. yes receive messages, but no chance of internet search etc.
Solved
poor data
Best answer by Gemma M
Hi
Sorry to hear you’re having issues with your data connection.
Could you please provide the postcode where you’re experiencing this? We’ll be happy to check the coverage in your area and see if there’s anything that could be affecting your 4G service.
Once we have this, we can look into it further for you.
Regards,
Gemma M
The iD Mobile Social Media Team
+12Hi
Sorry to hear you’re having issues with your data connection.
Could you please provide the postcode where you’re experiencing this? We’ll be happy to check the coverage in your area and see if there’s anything that could be affecting your 4G service.
Once we have this, we can look into it further for you.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi
Thank you for getting in touch with us.
I'm glad your message came through in the end, although I'm sorry to hear you were experiencing difficulties when trying to send it. I appreciate you taking the time to reply.
Having checked the coverage in your area, I can confirm that the signal strength is not particularly strong, which may be contributing to the issues you are experiencing.
To allow us to investigate this further and review your account, please send us a private message via our social media channels (Facebook or Instagram) or contact us through Live Chat at https://www.idmobile.co.uk/live-chat. One of our advisers will be happy to assist you further.
We look forward to hearing from you and helping to resolve this issue.
Thank you,
Zandile m
The iD Mobile Team
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
