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poor data

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Strange that I’ve just done a data check for my area, says have 4G, but very rarely can I use my phone when away from my Wi-Fi connection, eg garde, in town etc. yes receive messages, but no chance of internet search etc.

Gemma MAnswer

iD Mobile Employee

Hi @Jon Harvey,

Sorry to hear you’re having issues with your data connection.

Could you please provide the postcode where you’re experiencing this? We’ll be happy to check the coverage in your area and see if there’s anything that could be affecting your 4G service.

Once we have this, we can look into it further for you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma MAnswer

iD Mobile Employee

Hi @Jon Harvey,

Sorry to hear you’re having issues with your data connection.

Could you please provide the postcode where you’re experiencing this? We’ll be happy to check the coverage in your area and see if there’s anything that could be affecting your 4G service.

Once we have this, we can look into it further for you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Jon HarveyAuthor

New Contributor

Good afternoon Gemma.

Suprised to receive your reply, as Everytime I went to send, the message repeatedly kept going to the top saying something like can’t send repeat. So as thought I hadn’t sent a message, gave up and closed down.

My post code is DT6 5EB. Issue could be “age related” just like myself, 80+. Ha.

Iphone is an SE likely 7 years old, so this might be a problem.

cheers.

Jon

Zandile M

iD Mobile Employee

Hi @Jon Harvey

Thank you for getting in touch with us.

I'm glad your message came through in the end, although I'm sorry to hear you were experiencing difficulties when trying to send it. I appreciate you taking the time to reply.

Having checked the coverage in your area, I can confirm that the signal strength is not particularly strong, which may be contributing to the issues you are experiencing.

To allow us to investigate this further and review your account, please send us a private message via our social media channels (Facebook or Instagram) or contact us through Live Chat at https://www.idmobile.co.uk/live-chat. One of our advisers will be happy to assist you further.

We look forward to hearing from you and helping to resolve this issue.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Jon HarveyAuthor

New Contributor

Sorry but don’t trust FB etc, so can you either email me or phone me, preferably on my mobile. Around available for remainder of today, or until midday tomorrow.

Thanks very much.

Jon

Gemma M

iD Mobile Employee

Hi @Jon Harvey,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

poor data

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