Skip to main content
Question

itermittent phone and mobile data signal

  • June 24, 2026
  • 1 reply
  • 8 views
V
New Contributor

Hello all, 

   My name is Stefan, I am with Id since January this year with a lenght contract over 2 years!

I’m a driver a travel a lot in the north of England, and the signal of this network drive me crazy! It became so frustrating to see on your phone display 5G with 3 or 4 lines of signal but no internet conection in the city centre of Leeds. You drive on motorway M1 and every 6 miles the internet connection drop! Castleford, Pontefract, Normanton, Boroughbridge(here is bad), Thirsk, Northallerton, Wheterby, York, A64 at Tadcaster Whitby area, Scarborough and so many other! Is a nightmare!

What can we do regarding this?

Thanks and kind regards

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@VeryPoor signal.

     

    Thanks for you post. I am really sorry to hear you've been experiencing these signal and data issues, especially when you're travelling for work. We completely understand how frustrating it must be to see a strong 5G signal but still have no internet connection.

     

    To get started, please check the coverage in the areas where you've experienced the issue using the following link: https://www.idmobile.co.uk/help-and-advice/coverage

     

    We'd also recommend removing and reinserting your SIM card or, if possible, trying your SIM in another phone. This will help determine whether the issue is related to the handset or the SIM card itself.

     

    If the issue continues, please reach out to our Live Chat team at https://www.idmobile.co.uk/live-chat. We'll be able to check your account for any restrictions that may be affecting your services and carry out some further troubleshooting with you.

     

    If needed, our team can also investigate the coverage in the areas you've mentioned to help identify what's causing the issue.

     

    We appreciate your patience and look forward to helping you get this resolved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement