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Community Member
June 1, 2026
Question

get a replacement esim

  • June 1, 2026
  • 3 replies
  • 29 views

Need to get a replacement esim

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Skursni

     

    Thank you for reaching out. 

     

    To request a new eSIM QR code on the App: 

     

    Open the iD Mobile app and log in.
    Go to the “My Account” or “Services” section.
    Select “SIM” or “Replace SIM”.
    Choose “Switch to eSIM” or “Request new eSIM”.
    Follow the on‑screen instructions to confirm your request.
    Your new eSIM QR code will be provided in the app or sent to your registered email.
     

    To request a new eSIM QR code on the website: 

     

    Visit the iD Mobile website and log in to your account.
    Go to “My Account”.
    Navigate to “SIM / Device” or “Replace SIM”.
    Select “Get an eSIM” or “Request replacement eSIM”.
    Confirm your request.
    Your new QR code will be displayed on screen or emailed to you.
     

    Thanks, 

     

    Anneline

    New Contributor
    June 24, 2026

    My phone I'm texting you from has a cracked screen. I have a new phone and I want to transfer my eSIM to it. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 25, 2026

    Hi ​@klasek69,

     

    As this is a public platform, I’m unable to assist with account-specific queries, such as sending new SIMs, here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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