Hi ​@Ajireland, 

Thank you for getting in touch. We’re sorry to hear about the experience you’re having with the signal. 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Kindly please also try the following: 

1. Restart your phone

2. Manually select the network

3. Reset network settings

Thanks, 

Anneline

I've already done this , I've missed numerous calls and messages 

Hi  ​@Ajireland.

Thanks for getting back to us, and I’m sorry to hear you’ve missed calls and messages.

Could you please share your full postcode so we can check the coverage in your area and investigate this further for you?

Thanks,

Marquerita

The iD Mobile Team

BT480QD

Hi ​@Ajireland,

Thank you for sharing your postcode. Upon checking, I do see that the signal is poor. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team