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Question

always poor call quality

  • May 7, 2026
  • 1 reply
  • 13 views
T
Community Member

Have tried all the recommended things, wifi calling/reset network stuff etc. I was on three network before and had no issues, so strange the service is really poor compared to before. In phone calls the receiver sometimes struggles to hear what is being said

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • May 8, 2026

    Hi ​@Tnelson.

     

    Thank you for your post. I’m sorry to hear you’re still experiencing issues with call quality, especially after trying the recommended troubleshooting steps.

     

    I can understand how frustrating this must be, particularly as you didn’t have these problems with your previous network.

     

    As a next step, I’d recommend trying a replacement SIM card, as this can often help resolve service or signal-related issues. You can pick one up from your nearest Currys store, or alternatively, contact us directly via live chat: https://www.idmobile.co.uk/live-chat and we can arrange for a replacement SIM to be delivered to you within two working days.

     

    We’d be happy to help get this sorted for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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