Hi ​@Tnelson.

Thank you for your post. I’m sorry to hear you’re still experiencing issues with call quality, especially after trying the recommended troubleshooting steps.

I can understand how frustrating this must be, particularly as you didn’t have these problems with your previous network.

As a next step, I’d recommend trying a replacement SIM card, as this can often help resolve service or signal-related issues. You can pick one up from your nearest Currys store, or alternatively, contact us directly via live chat: https://www.idmobile.co.uk/live-chat and we can arrange for a replacement SIM to be delivered to you within two working days.

We’d be happy to help get this sorted for you.

Thanks,

Marquerita

The iD Mobile Team

I never had problems on Three either, and made the switch a couple of years back. It is very frequent that the person on the other end of the line can't hear me, despite decent mobile data speeds and 3 bars signal strength. eSIM currently. We have two and the same problem with both! Wouldn't care so much, but unlike Three, these sims rarely ever use wifi calling to connect.

Hi ​@rkjj22,

Thank you so much for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the Wi-Fi calling issues.
The Wi-Fi calling feature will work if the mobile network signal for the calls is weaker than the Wi-Fi signal.

Thanks,
Hosai

Hi

I have the same issue. I have a new eSIM, WiFi calling is enabled and WiFi assist too. I’ve also set it to use 4G instead of 5G, as I’ve read these as possible solutions. Still, people can’t hear me when I call!! 

Does this happen specifically when you call landlines? Especially landlines at big organisations like the NHS or large companies?

Yes, that’s where I notice it. 

It's a three network problem. They aggressively compress the audio and as a result speech is heard but numbers are dropped. They don't care to fix it. Problem is consistent on phone call or wifi call.

Hi ​@Claire098 

Thank you for your message.

Could you please confirm whether you're experiencing the issue when receiving incoming calls as well? For example, are callers unable to hear you during incoming calls, or does the issue only occur when you make outgoing calls?

-Michael Z

It’s incoming and outgoing calls

Michael, I raised this issue with the tech help team a few weeks back in the chat, and chased about it too, but have heard nothing back. Can you chase them for me, please, or DM me an email I can contact them on, as the process of getting through on that web chat is so slow and challenging. Thanks!

Hi ​@rkjj22,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team