Community Member

Question

always poor call quality

Forum|Forum|4 months ago
May 7, 2026
18 replies
175 views

Have tried all the recommended things, wifi calling/reset network stuff etc. I was on three network before and had no issues, so strange the service is really poor compared to before. In phone calls the receiver sometimes struggles to hear what is being said

call issue

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Gemma M

iD Mobile Employee

Hi @rkjj22,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sjc871

New Contributor

Hi @Claire098

Thank you for your message.

Could you please confirm whether you're experiencing the issue when receiving incoming calls as well? For example, are callers unable to hear you during incoming calls, or does the issue only occur when you make outgoing calls?

-Michael Z

Michael, I raised this issue with the tech help team a few weeks back in the chat, and chased about it too, but have heard nothing back. Can you chase them for me, please, or DM me an email I can contact them on, as the process of getting through on that web chat is so slow and challenging. Thanks!

I am having the same issue!, not great when the calls are very important, seriously considering leaving and changing to a better company

S

Sjc871

New Contributor

Can someone please contact me reading the poor call quality!?. Both inbound and outbound calls are affected and it’s not good.

M

Marquerita T

iD Mobile Employee

Hi @Sjc871.

Thank you for your post. I am sorry to learn that you are experiencing poor connectivity and that it has affected your call quality.

We are not able to call you from this channel; however, you can contact us directly via the following channels;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Our team would be happy to assist you in getting your call connectivity restored.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rkjj22

Active Contributor

Marquerita- There still seems to be a focus on our handsets- I've now spoken to a number of your colleagues and they all seem reluctant to look at the network itself- Please check IMS/VoLTE provisioning and codec/interconnect issues. There's many posts online with people having this issue on the Three network, specifically just on calls landlines (call centres especially!). Thanks

M

Marquerita T

iD Mobile Employee

Hi @rkjj22.

Thank you for your response. I am sorry that your concerns have not yet been fully addressed. We understand that the issue may not be limited to your handset and that you would like the network and calling configuration to be investigated further.

Please contact us directly so that our Technical Team can review your account and investigate the issue in more detail.

They’ll be able to assess the relevant network and calling settings and escalate the matter further if required.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rkjj22

Active Contributor

"Please contact us directly so that our Technical Team can review your account and investigate the issue in more detail."

Email address please.

Also, what have the results of the investigations shown so far, please?