What iD Mobile services haven’t been working, over the last 4-days, at your location, ​@Rick.T?

My data connection is much slower than usual and the ping/latency is 5-10 times what it usually is. It's usually around 35-45ms but it's been around 250-400ms, even getting as high as 1300ms. 

It's never been this bad before. 

Okay ​@Rick.T, so your calls and SMS texts are working, but mobile data appears degraded?

Seems likely the service incident in your area could be impacting performance of your mobile data. 

Yes there is. I checked the service status page and it says there is an issue. It doesn't say how long the issue is likely to be ongoing for though. 

Alas ​@Rick.T, the network status page never reports how long the issue is expected to last.

I understand, but it'd be useful if even an average time was quoted ie “there's an issue with the network in your area, we're working hard to fix it blah blah. Issues of this nature are usually resolved in 3-5 days”

“Yes there's an issue” followed by a cyber-shrug, isn't particularly helpful. If someone has decided to check the network status page they’ve already noticed something isn't right.

Hey there ​@Rick.T, we’re very sorry to hear that. What’s your full postcode and what phone do you have?

Thanks,

Tyler

PR1 (not massively keen on having to post my postcode on a public forum)

S24 Ultra 

My connection went down on Friday and we’re getting no updates. I’m in Cornwall and may have an explanation:

I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either.

Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now.

The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up by a full week, I’m looking at another supplier.
Hubby is with THREE and has the same issue with no service.

ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first.

As per our rights under the code ID/THREE are signed up to, I asked for compensation and received 2 months credit.

I bought ID mobile’s sim because my WiFi is a ridiculous 12mbps and 0.3 upload. At first I got 95mbps via ID which after a while dropped to 65 then 55 and now no service at all. They were the best speeds I’d had and a good bundle price too, so I really don’t want to have to leave. 

I rely on this service. I’m housebound and have no landline since it went digital. This is also affecting my work massively. 
Essentially, for me, they’ve withdrawn service that I’m paying for.

We Need Updates!

All the best to everyone affected.

Etsu

Hey there ​@Rick.T, I’ve removed the full postcode from your comment now for you so it can no longer be seen.

Unfortunately, as mentioned, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

This page is updated every 30-minutes, and we hope it’s resolved ASAP for you. We sincerely apologise for the inconveniences caused.

Thanks,

Tyler