​@Tyler Yeah, I don't mean to sound rude, but I know there's an issue. I said that in my first post. It's been a week of not getting the service I'm paying for. 

​@Tyler Thanks for responding. However:

We’re not getting any updates. Even your support staff are not receiving updates. This is NOT a local issue at all but affects many areas from what I’m seeing.

 I’m housebound and disabled and, unfortunately, right now, acutely ill. I rely on your network for everything. My home WiFi is too slow to use and since my landline went digital via the home router, I now have to use the mobile phone only.

I’m home alone all day and even when my husband is home he’s on the THREE network and having the same outage. So we’re in a very bad situation which is dangerous.

Politely, I request—strongly—that you keep us informed and updated. 
 

The irony is I switched to you from Vodafone! And an agent from ID said Vodafone was the cause of the network needing to get shut down. I suspect THREE did this seeing as you use their network. 
 

I’m amazed the news hasn’t picked up on this yet … it’s massive.

Best Regards 

Hi ​@Etsu 

Thank you for getting in touch. 

We have responded to your separate post and will pick this up with you from there. 

Thanks, 

Natalie

🤣🤣🤣🤣

Also the service status checker page isn't working. I'm guessing it's been disabled due to the issues Three are having with calls/texts. 

More annoying given my data connection isn't working properly either. 

I made a complaint about the poor service. I got a phone call from the complaints department… yesterday (Wednesday 25th)… the day when voice calls on the network were down. 

Yep. I tried to check coverage for a home router and the service checker was down. Guess I don’t want to trust THREE with both WiFi and mobile! 🤪

Also unintentionally both hubby and I are using THREE so when it breaks we’re completely stuck. 
 

Frustrating about the voice calls! I really hope you get sorted soon. We’re back up in Cornwall for now 🤞🤞🤞. 

Hi ​@Rick.T  the team will attempt to contact you again, or they may send an email, so please look out for that.

 ​@Etsu  I am glad to hear you are up and running now! 

Still waiting. 

Also my data connection has gotten actively worse despite the network status page having been changed to “our customers haven't reported any issues”. 

Even loading a web page is painfully slow. There is absolutely something wrong with the network. It's never been this bad. 

Hey there ​@Rick.T, sorry to hear that. What’s your full postcode and what device do you have please?

In terms of the complaints team, they will be extremely busy at the moment due to last weeks outage for calls/texts, so they’ll get back to you ASAP. Thank you for your patience.

Kind regards,

Tyler