2 days of no signal

Hey there ​@Gemma Warner, sorry to hear that. What phone do you have please and what’s your full postcode?

Thanks,

Tyler

Rh16 4qe- iPhone 15

its still happening today, as soon as I lose my WiFi connection at home I am unable to make/receive calls and use any feature that needs a signal on my phone. My friend who is also with ID is also experiencing the same 

I have been having connection problems for at least 5 days.  Network speed is too low to measure. phone keeps dropping out.  Person on the other end cannot hear me.  Calls cannot be answered, etc.  Its not my phone.  I know at least 2 other people with the same problem and they are in different locations with different phones.  I live in SG2 8HD.  I have restarted my phone, no change.

If there is a network problem it would be better for ID Mobile to say so.  At least we would know there is a problem and its being looked into.  Thats said 5 days is getting a bit %^&&%.

I couldn’t agree more. I’ve always had very poor signal since joining ID and their network mapping is not accurate at all, otherwise I’d never have joined them, but this is getting stupid now

I’m paying for a contract that I can’t actually use unless I’m connected to WiFi which is ridiculous! A bit of honesty from ID wouldn’t go a miss for all its customers having these issues or an option to leave the contract due to them not being able to provide us with the service they have failed to give us

Hey there ​@Gemma Warner & ​@kenfish, we’re very sorry to hear this. Unfortunately, I’ve checked both postcodes, and we're currently working on fixing an issue in this area(s) at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

We apologise for this and hope it’s resolved ASAP.

Thanks,

Tyler

Thanks for confirming this. 
 

so are we going to be compensated for the last 5+ days on not being able to use our contract outside of our homes? Seems only fair when we are paying for a service we cannot use. 

Hi ​@Gemma Warner 

Although we do not offer compensation, we would be happy to review your account/billing once the issue has been confirmed as resolved. 

Natalie 

Good Morning Natalie

finally after 8 days I can now use my phone again. Can you please look into a gesture of good will for the major disruption this has caused not being able to use my contract for this period 

I am glad to hear that you’re up and funning now ​@Gemma Warner .

We appreciate it is frustrating when things don’t work as they should. Our team at Three worked as quick as they could to get everything up and running again.

We hope it didn’t cause too much disruption, and we are sorry for any inconvenience caused.