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network issues

  • June 17, 2025
  • 6 replies
  • 73 views
M
New Contributor

I have ID mobile esim in a pixel 9 Pro. When I first had it the network coverage didn't seem quite as good as my previous provider, however, over the last few weeks coverage seems to have got steadily worse to the point that it is almost unusable and I'm having to have several attempts to complete a phone conversation. This is both normal phone calls and WhatsApp calls. I previously had three mobile and so didn't anticipate any change in network coverage. It was noticeably not as good when I first started with ID mobile but has been really poor for the last couple of weeks. This has been both at my home address and local area and the area in which I work which is 15 mi or so away postcodes, gl5 and gl51. Can anyone help? Because I'm on the verge of having to have a second phone it is so bad.

    6 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 18, 2025

    Were you using your Google Pixel 9 Pro with Three UK, ​@mattsdill? 

    Forum member (non-iD).
    M
    New Contributor
    • mattsdill
    • Author
    • New Contributor
    • June 18, 2025

    No I've only used that handset on ID mobile. Are there issues with the pixel 9 pro? I previously used pixel 6 and pixel 7 pro on Three, as well as Samsung's and iPhones. 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hi ​@mattsdill 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear of the issues you have been facing with the service. 

     

    Can you please confirm the following?

    • Example postcodes of where you experience issues
    • Are you connecting via 4G or 5G (if both please confirm) 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 19, 2025

    No I've only used that handset on ID mobile. Are there issues with the pixel 9 pro? I previously used pixel 6 and pixel 7 pro on Three, as well as Samsung's and iPhones. 
     

    If the other phones you’ve mentioned, all worked well on the Three UK network, it could suggest there might be an issue with the Pixel 9 Pro device on the Three UK network, ​@mattsdill.

    Forum member (non-iD).
    M
    New Contributor
    • mattsdill
    • Author
    • New Contributor
    • June 19, 2025

    Hi ​@mattsdill 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear of the issues you have been facing with the service. 

     

    Can you please confirm the following?

    • Example postcodes of where you experience issues
    • Are you connecting via 4G or 5G (if both please confirm) 

     

    Natalie 

    Gl51 and gl5

    Both 4g and 5g

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • June 21, 2025

    Hey there ​@mattsdill, could you confirm the full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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