Hello, Over the past 2 weeks I’ve been experiencing very poor network coverage (including data connection) at my location. Until recently the signal was OK, not 5G but usable. But now it’s either extremely slow or drops out completely. This is causing real issues, especially with calls and mobile data. The location hasn’t changed, neither has my phone or SIM. The problem seems to be with the network itself. Could someone please check if there’s a fault, maintenance or reduced coverage in my area? The postcode is: WV10 7FH. Would appreciate a response and a fix. Thank you.

Hey there @Sadiqur, we did indeed have an outage with some calls/texts yesterday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phoneWe sincerely apologise for the inconveniences caused and really thank you for your patience.Please find updates here:https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269Thanks,Tyler

Hi @SadiqurWe’re very sorry to hear this.We're working on improving the network in this area at the moment. We're sorry for any disruption this may cause.We'll add any further updates here:https://www.idmobile.co.uk/help-and-advice/coverage#coverage-infoAnika

Sudden drop in network coverage at workplace. Used to be fine.

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