I live in Doncaster and Virgin media is down at the minute and so I tried using my ID data instead but that is also having issues. I have noticed before that when my internet is having issues, my mobile network does as well, why is this? 

Why is my signal down  ?

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means th

Our Virgin media is down at the minute and so I tried using my ID data instead but that is also having issues. I have noticed before that when my internet is having issues, my mobile network does as well, why is this? 

Since moving from EE  it’s becoming increasingly frustrating I am unable to use the phone for any sort of browsing texts or calls. When I do a speed test at home while I’m getting 2 bars of 5G coverage it won’t load up web pages, the speed test came back at 6mbps which is ridiculous for what was advertised. It used to be in the hundreds with EE, internet used to be instant. I’m constantly getting calls dropping and texts not coming through. Confirmation codes to log onto sites don’t come through which has been a nightmare for me. It’s not just at home. I went to Meadowhall even on a quiet evening it was impossible to use my phone at all, recently in York it was the same. Couldn’t even load maps, I was lost! It’s just happening far too often it’s not usable. I want to know if this contract can be ended early I want to go back to a good network I feel absolutely scammed.

I recently joined Id as did my partner and my mother. The signal is shocking Worst network I have ever been on. Will this be improving anytime soon? I am a few months into a 2 year contract. I will most certainly be changing provider after the 2 years. I am currently looking into a way to get out of the contract as I feel you are breaching it wirh your poor signal.

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

No mobile signal I switched over on Monday still not activated!! It’s a nitemare

My partner and I both have phones but whenever I make or receive a call on my mobile it only stays connected for less than 3mins calls are forever ending yet my partner's is okay we both have to use WiFi calling with airplane mode on as even though your coverage checker states good signal we don't get one here. I have already had a SIM swap and that has changed anything I am extremely frustrated as I have this for another year yet before I can upgrade or change networks

I am going to Switzerland today till Sunday and can see I can buy a 5 day data plan from you for £20. If I get that plan does it mean I can also make and receive calls as normal without charge? If that is not the case what options do I have to make and receive calls with my uk SIM card 

For the last 8 days since joining iD my phone is constantly going to “no service” and if I do get signal it’s only one bar. What do I do? I’m not happy at all with the constant no service 

 Dear iD Mobile Support Team, I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations. I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.I have already received a replacement SIM card and this has not improved things. Could you please advise whether this is a network-related issue, a device compatibility problem, o

I have recently swapped my phone but I keep getting ‘not registered on network’ errors when trying to make outbound calls.  Incoming calls appear to be going straight to answerphone.  Also, although not sure if it’s connected, the 4G network will not activate either.  Any ideas?

Calling using Wifi is not working in my work place . I tested network settings, changed SIM card , changed phone from iPhone 15 to 17 pro and still not working ,but only in work place . I contacted IT service at work , they did some test and didn’t find any blockage. WiFi Service signal is fine . I can’t call anyone, when I try to call nothing goes through but on the other side the person receives a  phone call from me but answering they can’t  hear me  and they are unable to call me .But I am receiving text messages . I even went to Apple Store , they did some tests , all is good. Any ideas ? It’s frustrating, I have kids in school, and school is unable to contact me if they need to . 

Since I switched to ID Mobile I hardly receive any calls. The caller says it rings and rings but I don't get a call or missed call on my phone, I get the odd text message that says a missed call and a random number but then I have to search on my phone to see if I recognise that number. I use my phone for business mainly so I have missed a lot of calls from customers. The internet on the phone is hit and miss too, I can be waiting for a couple of minutes for it to load a web page. The issues don’t get any better when I travel around either. The phone is a Galaxy Flip 7. I have spoken to ID Mobile chat 3 times and I have reset my network several times which they suggested and nothing has got any better.Has anyone else had this problem and how have they fixed it or is it best to go to another mobile provider. I was with Vodafone before and didn't have a problem and i believe ID Mobile use that same network?

How comes you throttle the internet when tethering? I've just received your sim today and got the deal because it was a good offer for the amount of data but the internet speed is not even 2mb its unusable. The internet speed on my handset is 70mb but the min i hotspot my laptop its no more then 2mb. So you throttle tethering it seems?

I can make calls, send texts etc.My mobile data was working but now it's not. I have done a factory reset but nothing changed. Any ideas what to do next? 

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

My phone is unable to make or receive calls. It is saying there is a mobile network issue

I have had this phone for a while and can’t make or receive calls only on whatsapp

I have recently joined IDMobile and some of my text messages to normal numbers are not being delivered. I am trying to reply tomessages but they won’t go through. Any ideas? I’ve tried resetting my network and turning on and off but still no luck. 

I have been with ID Moblie for 4 months. During this time in the area my signal strength has been 1 bar or no bars at all. According to the ID Mobile app I should have ‘excellent’ 4G coverage.i have a new iPhone and tried with and without a cover. I have WiFi calling turned on - but don’t always have WiFi.I do not consider this excellent as it often means the phone is quite often un-usable. Does anyone have any suggestions for a solution? 

Hi ,I checked the network coverage for my area and the checker stated excellent coverage .However since joining is mobile I am unable to make calls using the network as no coverage . 

I need to use my phone for professional and personal reasons and therefore I sometimes need to withhold my personal phone number when I'm calling on a professional basis. I'm sure the used to be a short code that you could use before dialing a number to allow you to withhold your caller ID but I can't find any documentation about this on the ID website. I thought it was #31 but that didn't connect today.  Can someone tell me what the code is? Thanks!

Months ago, I stoped being able to receive or make calls at home, with all the calls going to voicemail, tried customer service, reset network, the lot. Nothing. After going through all the settings, online help, I found out that my WIFI Calling was on and it was stoping me from getting calls at home. WIFI calling of and all the calls back to normal. thank you customer service for not knowing this….