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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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Nikhil P

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Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...

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Sorry, your service does not allow access to this number

PLEASE can someone answer this message for me. I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM. I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry...

no service today in SW london?

Today i have only a very weak/intermittent service in the KT16 post codeusually the service is reliable, but today it is unusable ( i’m having to tether to my vodafone to post this !)ive rebooted and the problem persists…. HELP!steve

Cant make or receive calls

When I try to make a call it says 'Your service does not allow this'. Also cant receive calls however can send and receive texts. This problem started about 2 weeks ago. Have an Android phone and it's worked fine for 2yrs. Any solution?

id mobile signal getting rubbish

Hi been with id for years and always been a good signal but lately the service has become unbearably crap ....why is that ?You really are going to loose me as a customer soon ...never been so crap

poor signal and very bad service from ID

Questions not published and no attempt to contact me. Bad signal everywhere I go and internet very slow or nonexistent. Please publish and respond or officially requesting letter of Deadlock for ombudsman.

the person you are calling is on another line

Hi , my mobile works perfectly most of the the time, except some times when my parents call me (they are on Giff Gaff network) they receive an odd message that I’m on another line, and I don’t hear the phone ringing. Other people don’t have this problem. Any suggestions how to fix this ?

no iD signal

I have just changed to a sim only contract with iD having been with them on a monthly phone contract for 2 years. My account says I am set up and have still got my original number, but at some point I have lost the iD signal and the ability to make and receive phone calls. Any ideas?

signal strength

After my signal failed completely 10 days ago (for 6 days!) the signal is now only 1 bar. Incidentally having reported the signal failure I haven’t heard anything back about why or what was being done about it. Frankly I am looking around to find a more customer friendly supplier !

Mobile data not working and 1 bar signal

Hi I joined Id mobile over a week ago. The past 2 days I’ve had one bar signal strength and mobile data is not working. Text messages are also failing to send. Phone calls seem okay at the moment. Unless I am on wifi I have no internet. Any help please?

how to make a complaint about the live chat department

I have spoke to two people on the live chat about the lack of network coverage since I upgraded to unlimited data each time they end the chat before they have helped solve the issue

No Signal

Todays date is 4th May, 2021.I live in Liverpool & I’ve had no signal for a few hours. I’ve been with ID Mobile for 4 months & this type of thing has never happened before. Can anyone help?

I have no signal

I have had no signal for a short while at least. What is happening? This type of thing has never happened before.

SMS issue

I live in Aberdeen and I am unable to send or receive SMS messages. Just wondering if anyone else is encountering similar problems.

calls cut off

For approx the 9 month incoming and.outgoing calls randomly cut off. Either just disconnect or they can hear me and I cant hear them. This happens in loads of different locations and it always shows that I have a signal. Please help!!

Mobile data turned off by operator

Hi all, New to iD and at work for the first time today since getting the new contract- I’ve gone SIM only, previously having used this phone with o2 for the last 2 years and no problems. I’m now getting a notification every two minutes or so that says ‘No mobile data service. Temporarily turned of...

Wifi Calling on Samsung Galaxy M31

Hi, does anyone know if wifi calling will work on a Samsung Galaxy M31? Its not on the supported list but so many other Galaxy phones are. Thank You.

Phone will not let me make or take calls

I just got a new phone and the number was transferred today. It was originally working but now I can no longer receive or make calls. I tried taking out the sim etc. still nothing and can’t get hold of anyone on a live chat

Coverage Complaint

I have no network coverage! I also have a child with special needs I can't be without a phone this needs sorted now! My phone is saying emergency calls only, well excuse me every call i make is an emergency this is unacceptable! dont forget im paying you for this privilege!

Unlimited calls but not able to call

I have unlimited calls in my tariff but am now unable to make calls to regular (ie non premium) phone numbers?

4g - no coverage

I’ve not been able to get 4g for the last 5 days anywhere I go. I’ve tried switching my phone off and on and switching on and off flight mode as suggested. I’ve not been able to resolve this with the chat function as it keeps repeating itself. I am getting frustrated with this now. I’ve been with ID...

Loss of service

Last Sunday I completely lost use of my mobile ‘phone for calls and texts. Why is this? When will network coverage where I live be restored?

i can not connect to the iD Mobile network?

I have not been able to text or call today and the only time I have data is when I am connected to wifi. How do I connect to idmobile when I go into settings and mobile networks it says idmobile is not available.

Can't receive texts

Got a really strange problem. For just the last day or so, I haven’t been receiving any texts, when I know for a fact I’ve been sent several (including from my husband’s and daughter’s phones today as a test - they’re both on different networks). Yet I’m able to send them (again, tested today), and...

Network not available

No problem with network until today. Cannot make/receive calls, error message 'not registered on network'. (Wifi etc fine, bills up to date...) ???

Can I cancel if I can't get a good signal?

I am considering to change for ID mobile, but I am concerned about the coverage in my work area because the website says that I will only have 3g. If I buy a 12 months planand the Internet does not work at all in this area can I cancel the plan?

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