Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 215 Topics
  • 1,692 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
  • 4
  • 108

215 Topics

E
Newbie
Ekel73Newbie
asked in Coverage & Network

Poor call quality Samsung Galaxy S22

My wife & I both upgraded to Samsung Galaxy S22's in November & whenever we make a call it's either really bad quality or the other person can't hear at all. Also the home WiFi signal disconnects for no reason at all

2
Tyler
iD Mobile Employee
1 month ago
A
Amy P
asked in Coverage & Network

Wi fi calling

We live in Devon and are about to buy a house in a more rural area but have discovered it is a mobile blackspot with no signal at all. We both work from home so being able to use our mobiles without a hitch is essential. The current owners said they use Wifi calling which works well for them. I’m with ID and have a Samsung Galaxy A5 2017 which appears to be compatible. Aware I need to do any system update too. I just want to be certain that Wifi calling is guaranteed to give us the coverage we need before we go ahead with the house purchase as we don’t want to risk the  extra hassle or expense of discovering once we’re in there that we cannot use our mobiles. Thanks.

3
Tyler
iD Mobile Employee
1 month ago
Matt_p
Newbie
Matt_pNewbie
asked in Coverage & Network

network data issues in PO40 area

No internet in PO40 area freshwater, isle of wight since 29th Feb 2024…. How long before a fix???

4
Kash
iD Mobile Employee
1 month ago
Amanda 123
Newbie
Amanda 123Newbie
asked in Coverage & Network

Only receiving WhatsApp or messenger and other notifications when returning home to wifi.

Hi,We have 3 id mobile sims and we are all experiencing the same problem.We don't receive any notifications from WhatsApp, messenger, bank or other apps whilst out and about using data. The phones all go mad when we return home.Never happened with other networks and we all leave our data on all the time.

18
Tom
iD Mobile Employee
2 months ago
H
Newbie
Hayley666Newbie
asked in Coverage & Network

New Phone No Connection

I have received a new iPhone 15 with no sim, I was on EE . I have set up phone but have no network connection, I have tried my old EE sim but that doesn’t work. I tried to set up an ESIM but it says my old one is not compatible. Please help, should ID have sent me a new sim with the phone? 

2
Tyler
iD Mobile Employee
2 months ago
L
Newbie
lucy2020Newbie
asked in Coverage & Network

Whatsapp notification android

Hi all i just got S-s23fe and i can not get whatsapp pop up notification edge lighting android what do i have to do to get it working,it be great if you can tell me step by step how to get it working  thank you 

3
Tyler
iD Mobile Employee
2 months ago
L
Rookie
Lisa WolffRookie
asked in Coverage & Network

Sorry, your service does not allow access to this number

PLEASE can someone answer this message for me.  I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM.   I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry your service does not allow access to this number” I have turned off WIFI calling as I thought that might be causing the issue but it’s still happening!  I know the phone is fine as it works with other SIMS.  I have resorted to using my personal phone as I cannot trust the ID SIM mobile but I need to get this resolved. Please help me to resolve this someone?

100
Tyler
iD Mobile Employee
2 months ago
H
Newbie
H593Newbie
asked in Coverage & Network

No Calls or Data

Hi!  If there is a live agent for id moblie available to assist, I’d be extremely grateful! The past few days I have had no moblie data, signal or unable to make/receive phone calls. I have spent all day trying to figure out who to contact to help me with this, and it’s proving extremely difficult and frustrating! I desperately need my SIM to start working properly again as it’s critical to my job. please help!! I have tried restarting my phone multiple times already…TIA

10
Tyler
iD Mobile Employee
2 months ago
Lyolyoka
Newbie
LyolyokaNewbie
asked in Coverage & Network

Mobile Data and App Not Working

Hi! I still can't use my mobile data and can't access my account using our app 

2
Tyler
iD Mobile Employee
2 months ago
Bellamy
Newbie
BellamyNewbie
asked in Coverage & Network

Roaming in USA

I am off to the USA for two weeks shortly, I have an ID mobile pay monthly sim only deal but it does not include the USA in its roaming countries, what are my best options.

2
Tyler
iD Mobile Employee
2 months ago
R
Newbie
RaywNewbie
asked in Coverage & Network

Phone wont connect to mobile network

I have an iphone x with ios16.2 (latest).There is a poor mobile signal at my house so I use wifi calling, which is shaky, but better than the network.The problem is that when I leave the house, the phone does not automatically find the mobile network, so i end up disconnected from everything. Once I realise what has happened i can restart the phone and it immedialtly connects to the 4g. Clearly this should not happen. Any ideas??

9
Z
Newbie
2 months ago
B
Newbie
Buster2588Newbie
asked in Coverage & Network

service does not allow access to this number

My phone keeps cutting off, stating the above error message. It happens at various stages throughout a call and to differenttypes of numbers. 

60
Alison Ainsworth
Newbie
3 months ago
BOSS91
Newbie
BOSS91Newbie
asked in Coverage & Network

not receiving text messages

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct etc.... checked all my inbox but can't find the code... it's been like half an hour. can someone help me out please..by the way i can receive messages from contacts.  

65
Tom
iD Mobile Employee
5 months ago
S
Rookie
SandySRookie
asked in Coverage & Network

Poor signal with new Suamsung Galaxy S22 ultra

Hello,I recently moved from EE to ID and got a contract with a Samsung Galaxy S22 Ultra.  I am not getting great coverage pretty much everywhere I go and often struggle to do anything on this phone.  I know that ID is known for not having as good coverage as EE but the odd thing is my Wife’s phone is a Huawei P20 pro about 3 to 4 years old also with an ID sim card in it and she gets a lot better signal than I do!Any suggestions as it is getting quite tiring to not ever be able to use this phone!ThanksSandy 

8
S
Rookie
5 months ago
Ethanjcottier
Newbie
Ethanjcottier
posted in Coverage & Network

Will turning off 3G fix the congestion issues?

Will turning off 3G fix the congestion issues? Currently when using mobile data in Birmingham city centre, whether it's 4G or 5G, it's almost unusably slow. I usually switch to 3G manually as 3G is faster than 4G and 5G in Birmingham city centre.It's quite concerning knowing my only backup will be switched off 

1
Tom
iD Mobile Employee
6 months ago
J
Newbie
jm3463Newbie
asked in Coverage & Network

Not able to send messages/receive some after joining ID and switching old number over

2 days ago I received a new phone, and sim. I sent the PAC code to ID, and the switched occured today for which I received confirmation through text. Following this, I have encountered a number of problems.On sending any texts (not imessage), I get an undelivered notification on every message, but the person I send it to advises they have received said message between 3 to 6 times (I only send it once, and it tells me undelivered).I am also not receiving verification messages. I tried to login to whatsapp, and on the verification call and text part, it does not arrive. Likewise, I can’t add my switched number to my iphone as I never receive the verification code. Therefore can’t receive texts or calls via my number (excluding icloud email).I’m going to give it a few days to try and resolve this issue, however the lack of customer service and these issues mean I think I will be returning the phone within the 14 day cooling off period.If anyone could offer any insight or assistance I’d b

16
Jenny Opie
Civilian
6 months ago
A
Newbie
AddeyMacDNewbie
asked in Coverage & Network

no network connection

No network connection where I live Can't make calls  

6
Tom
iD Mobile Employee
6 months ago
NooNoo12
Rookie
NooNoo12Rookie
asked in Coverage & Network

the network coverage in bradford is so poor i cannot use maps feature or data when in lots of areas

I signed up I'm December since then I've had the worst network coverage I've ever had from any network . The signal for calls and texts works everywhere but unfortunately the data signal is poor in lots of areas . I rely on maps and data fory work and am often out n about and not able to use data I'm having to hunt for public WiFi like a nut just so I can use maps or Internet its ridiculous as I'm paying for unlimited but 95% of the time it doesn't work and never works within my home either . When I speak to 1d they say there data "is not intended for home use "" but this wasn't specified when I purchased.  However since start of contract I've used only 1kb of data which shows how irregularly I'm able to connect . On top of this price of contract went up by over £9 in space of 3 months I signed at£33 in Dec now by March it's gone up to £42 ! To pay South and not be able to use data using disgusting . I feel I was nice in signing up to this network I thought I'd give it a try bur I've b

27
Tom
iD Mobile Employee
7 months ago
BBofDon
Rookie
BBofDonRookie
asked in Coverage & Network

No 4G Network

For some reason I can't seem to get get connected to my 4G Network and have checked all my Settings that I know of which may have caused the problem?If anyone has any suggestions would be grateful?Many ThanksBrian

5
BBofDon
Rookie
8 months ago
B
Civilian
betamaxbanditCivilian
asked in Coverage & Network

"We’re fixing an issue with our network in this area"

I switched to ID on the 4th of August from Sky Mobile. I’ve had constant issues getting any data to work, there’s either no internet or it’s ridiculously slow. Confirmed it is the SIM and not my phone by trying it in my friends phone with the same issue.I’ve been checking the three outage reports and it has said there’s an issue in my area for over nine days now. I don’t know if this is really to blame or if the signal just sucks for me in general. A live chat rep told me it was most likely the latter, I’m within the cooling off period so will cancel my contract in all likelihood unless there’s a good reason to be hopeful that there really is an ongoing issue being fixed with the masts? The report states it will post updates but never does, it just updates the timestamp on the message throughout the day. I saw another poster state he/she had that network issue message on their postcode for over nine months so 9 days might be the tip of the iceburg even though it would have been unheard

1
Mohammed
iD Mobile Employee
8 months ago
Holly Oliver
Newbie
Holly OliverNewbie
asked in Coverage & Network

no signal and unable to contact

I have no phone signal. Unable to contact customer services as you only provide a phone number and as stated I have no signal! Do you have an email

6
Kash
iD Mobile Employee
8 months ago
Paoloboy
Newbie
PaoloboyNewbie
asked in Coverage & Network

Unable to make calls

Despite paying my bill and my account in credit, I am still unable to make any calls. Please advise how this can be rectified.ThanksPhil 

5
Mohammed
iD Mobile Employee
8 months ago
June Brown Stevenson
Newbie
June Brown StevensonNewbie
asked in Coverage & Network

Network in PA29QP

Both my husband and I have never had a problem with I'd and weve been with them from day 1. Now we have no signal at all in the PA2 Area of Paisley. This has been since 5G has been switched on. This is unacceptable as I'm paying for 2 contracts and neither are working. June. 

5
andewhite
Legend
8 months ago
Garry Octoreef
Newbie
Garry OctoreefNewbie
asked in Coverage & Network

why can't I use mobile data?

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

2
Mohammed
iD Mobile Employee
8 months ago
Ilja Suvorovs
Rookie
Ilja SuvorovsRookie
asked in Coverage & Network

My data services are really slow

Only one bar , and unbelievably slow 4g in Stanion NN14Especially at night for some reason

6
Mohammed
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?