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Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

  • 881 Topics
  • 4,779 Replies
881 Topics
S
New
 Contributor
asked inCoverage & Network.
Unable to make/receive calls/sms
Hi, I have an android Huawei P20 and over the last few weeks I'm no longer receiving sms or calls. I can make calls, but it never connects on the first attempt. If I restart my phone I get a flurry of sms, but they stop again. Any ideas?
15817
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E
New
 Contributor
asked inCoverage & Network.
cannot make or receive phone call and text
I cannot make and receive any phone call and text since three days ago. My phone is iPhone 12 and VoLTE is on by default. Data also drops out. I feel I D mobile is not a reliable network provider. Very frustrated
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G
New
 Contributor
posted inCoverage & Network.
no signal i have no internet...
hi i have no signal canot connect to internet..since i bought id mobile sim
81
Tyler C
G
New
 Contributor
asked inCoverage & Network.
Poor 5G coverage
Hi, Have had very poor 5G coverage for months, both on my Samsung phone and my sons IPhone 15. We live in Northern Ireland Hardly ever get 5G, so frustrating
194
Tyler C
M
Community Member
posted inCoverage & Network.
Phone reception getting progressively worse and almost unusable
My phone coverage is getting worse and worse. Indoors I get nothing and out I can sometimes message. Occasionally I can make calls but they always break up. This isn't an issue for a remote area, it is the same in Glasgow, Edinburgh, Manchester and Dumfries. I have cleaned the SIM and no change. Tried my partners SIM and that works fine. I basically have a product that is unusable. Suggestions please.
1099
Tyler C
A
Active Contributor
asked inCoverage & Network.
Is it me or is ID really crap in the last week?
As unlucky as it is I have needed to make a few calls this week and everytime the phone doesn’t connect to make or receive calls. No communication from ID. Such a shame as they have been great until this point. Just be straight with your users. Are there upgrades happening? Outages? How long for?
719
Tyler C
K
Active Contributor
asked inCoverage & Network.
compensation
How do we get compensation for the day of unusable phone service no calls in or out no messages either !
201
Tyler C
S
New
 Contributor
asked inCoverage & Network.
no Internet connection
I have not had Internet coverage in most of west Cornwall since 3g was switched off in November. I have an iPhone 13. Any ideas?
287
Tyler C
S
Community Member
asked inCoverage & Network.
RCS on iPhone 2025
Hi, Are there any further updates regarding RCS on iD Mobile? Since this was rolled out in 2024 EE, 3, O2, Giffgaff, TescoMobile (plus unknown others) have all activated it for their customers. We’re trying to set up an Android/iOS messaging group and the iD Mobile member is the one making this impossible to achieve. She’s now looking at other networks that will offer this for her iPhone when upgrading later this year. Thanks
153
Tyler C
AllanMB
Active Contributor
asked inCoverage & Network.
Is ID coverage throttled?
Both my wife and I have moved to ID. I have come from Vodafone, and her from Three. We both struggle to get ANY data when in busy areas, e.g. shopping centres in Newcastle and Manchester. We both show some bars of 4G or 5G yet data just doesn’t work. It feels like the signal is there but our sim cards have a QoS setting which is blocking our data. It’s so bad that when I go to park the car and try to pay via PayByPhone, I have to leave the shopping centre and walk a street away to get some bandwidth! Has anyone else noticed something similar?
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New
 Contributor
asked inCoverage & Network.
signal issues
Hi. Signal in mid sussex has really deteriorated in the last few weeks. Areas of strong signal are now completely dead. BN6 is one of the postcodes affected.
103
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L
Community Member
asked inCoverage & Network.
new to the network please help
I’m new to the network and I’m having lots of random little problems a reoccurring one is people not being able to hear me which the only thing I can put down too is signal issue yet I’m meant to be able to do WiFi calls
9721
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Vincent White
Community Member
posted inCoverage & Network.
lionesses
The England Women's football team.
21
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M
New
 Contributor
asked inCoverage & Network.
Network down for days?
I’ve been having network issues for days for both voice and data across different WR postcodes. No warnings or information from ID mobile about the service disruption nor likely resolution timescales. Network status pages are out of date. Really hopeless. Are others having issues ?
627
Tyler C
F
New
 Contributor
asked inCoverage & Network.
signal has disappeared
Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better
283
Tyler C
J
Active Contributor
asked inCoverage & Network.
No calls, message or data
Unable to make and reciece calls, text message and data is lagging. Could you please advise on when this issue will be resolved?
13921
Tyler C
M
Community Member
asked inCoverage & Network.
No mobile network connectivity
1/7/25 11am - Ive had no mobile network conntevtivity for the past hour or so. Calling via wifi assist is fine but usually have good 5G at home and at the moment there’s nothing. Have rebooted iphone a couple of times already. Any suggestions?
361
A
M
Community Member
posted inCoverage & Network.
Outage on Wed 25Jun2025  
Have I missed any update from Customer Support regarding the recent outage? (Wed 25Jun2025) I've had no text or email acknowledging the downtime (unable to receive or sent calls) from iDMobile reps leaving me even more in the dark wondering what’s going on? Thinking my phone was malfunctioning, I went to my local Curry’s to learn iDMobile network is down. The outage really, really impacted me because unable to be contacted and no WhatsApp installed With no apology, acknowledgement or offer of compensation, (two days refund) is concerning how iDMobile views customers.
462
Tyler C
T
New
 Contributor
asked inCoverage & Network.
I cannot make or receive any calls
Hi I am using Iphone 12. I cannot make or receive any phone call and text since three days ago. data also keeps dropping out. very frustrated with ID mobile. any suggestion?
655
Tyler C
R
Active Contributor
asked inCoverage & Network.
How long does a network outage last?
Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?
32822
Tyler C
B
Community Member
posted inCoverage & Network.
no service
Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.
201
Tyler C
S
Active Contributor
asked inCoverage & Network.
Terrible Coverage
I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out. Any ideas why the network is so bad?
25511
Siân W
S
Active Contributor
asked inCoverage & Network.
The worst network ever
Why can’t I get a response from ID Mobile? I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!! It’s all the G’s! Calls are constantly dropping out. Data is non existent anywhere in the country. And customer service doesn’t exist. I guess my only avenue now is to leave negative reviews and contact OFCOM. What a terrible company
1686
Siân W
B
Community Member
asked inCoverage & Network.
No service now for 1 week
I have not had any service now for one week. It is not a coverage issue, a friend of mine is with ID and they have service when we are in the same location. Really disappointing. Unable to make calls or texts or use data.
301
Tyler C
B
Community Member
asked inCoverage & Network.
No service under new adress
Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible. Regards Bart
61
Tyler C
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