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Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

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  • 4,792 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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1087 Topics

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warfo09
asked in Coverage & Network

Slow Internet Speed

Hi everyone. Over the course of last few months I'm having 4G issues indoors in my area at work. I barely have any Internet speed on my phone, even though my phone shows LTE+ logo and shows 5 out 5 bars of service. I have a relatively new phone if that matters (Galaxy S8). I can still make calls, only Internet speed is affected. It happens in my office. When I go out on the street it is better, but if I enter a shop on a high street the Internet is slow again. Something with indoor coverage? My postcode is KT1, according to the ID coverage map it is all good. In fact when I started in this office it was all fine, only started happening since late November last year. Just to note, in other places (such as my home) my LTE speed is fine.

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Mohammed
iD Mobile Employee
3 months ago
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Newbie
MalibuAmyNewbie
asked in Coverage & Network

No Signal

I joined ID mobile from o2 and honestly it was the biggest mistake I ever made. I was promised by Carphone Warehouse that ID mobile was the ‘new network’ to be on and that the signal and coverage was great.  We checked the coverage in my area and it said it was very good. After a few weeks I noticed that no matter where I went, I only ever had one bar of signal and sometimes maybe none, It is also super slow to load up anything. I travel with work around the world and was promised this was the best network to cover me everywhere I need to go. I cant even leave my own house without having any signal once I go off my home WiFi, never mind try to fly to another country. I am soo sorry I left o2 and if I could get out of my contract with ID I would. It is a constant struggle to get any signal or have a fast speed on apps. 

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Legend
3 months ago
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Newbie
am93Newbie
asked in Coverage & Network

Lack of customer support, lack of coverage, want to cancel my contract!

I’ve been back-and-forth with “customer service” (ha!) for literal months now, only to be told in my recent email I need to now use this forum, so whatever here I am…When I took out my contract last October, everything was fine. Problems only began about January-February time where the quality of service DROPPED. Significantly. To the point I often get 0 bars of service when previously I was getting 4 or 5 bars. My mum is also on the same network (but with Three) and has the same problems as me. Can’t make or receive calls from home, sometimes not even outside.To avoid any needless questions:yes, we’ve both tried using wi-fi calling; that usually gives me an additional bar, from 0 to 1 or 1 to 2, but it NEVER goes above 2 bars so it doesn’t help at all yes, we tried the ‘put your sim card in another phone to rule out a faulty handset’ trick the coverage map promises excellent service in my area both indoors & out so essentially ID aren’t keeping up with their end of the contract...

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Kash
iD Mobile Employee
4 months ago
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