Coverage & Network.

My iphone is unable to connect to any uk landlines

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer.

Now that 3 and vodafone are one when will ID MOBILE be able to use the vodafone network as well as the 3 network?

The last text message I got through was 10 days ago I know multiple friends and family members have sent SMS messages through to me, my messages get received by them but I don't get theirs. I have followed all the guidance steps given to other people with similar issues

Not got bars showing at all when at home, just circle with line through it. Have also had issues making calls when outside for a fair while now. Just will not connect. Supposedly got 4G in my area. Phone is a Samsung Galaxy from 2017 and I did see you had some issues with your network and users of this phone.

My phone isn't connecting to new broadband. The tv's are connected and all good,but my provider said to ring my phone provider as my be a fault.

A couple of days ago noticed both mine and my wife’s iPhones SE were no longer showing ‘wifi calling’ on screen and not able to make it receive calls through wifi calling. Tried rebooting phone, toggling wifi calling in settings and restarting BT router. No change. Suggestions welcomed. As both phones have stopped working at the same time suspect there is a common cause

having trouble with location accuracy when using waze and maps to the point it is useless but put a vodaphone sim in and it works fine , phone is a samsung A52, not sure how to get it resolved.

I have been with ID mobile for many years without any issues. For the first time last month I used up all my data allowance. When the data renewed I no longer have mobile data in any location. I have tried everything, resetting data, resetting phone, try sim in another phone and all the suggestions given to me by the chatbot but nothing works. Can anyone help please?

Hello there I just got a contract with ID with new phone and data and is the first month and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks .

Last year my wife and I bought a pixel 8 and contract each from iD mobile. We are both experiencing very poor performance using when trying to make or receive calls using the iD mobile sim. By far the worse is receiving calls. Quite often the phone itself rings, but when we answer the call there is just silence the other end. On a number of occasions we have waited for important phone calls and when we answered the call couldn’t speak to the person on the other end. We thought maybe it was the ‘wifi calling’ option that was the problem, but disabling that has not helped. When trying to make calls, we have noticed a huge lag in entering the phone number and the call being connected. I’m talking 10s or more. Then when the call does connect the person on the other end can often not make out what we are saying as the call quality is so poor. We now have a 2nd sim in our phones with another provider as it is the only way we can reliably make and receive calls with a decent quality of service. I have had to add a voicemail message to my iD mobile number asking callers to call my other number in order to make use of my phone. It’s worth pointing out that it took me 3 attempts to set my voicemail, as the first 2 had such poor call quality that I had to re-record it 3 times before the voicemail was legible. We are now tied in to a 2 year contract paying for a service we are hardly using as well as paying for a cheap 2nd sim to make calls. Is there a problem with the phone, sim or location (BS36 area)? The alternative sim we are using has none of these problems. Any advice would be appreciated.

I have unlimited mins and cannot call any landlines, why not ? Mobiles are OK

My wife swapped her number and service and phone number from Three yesterday and she’s had the confirmation the swap has happened but it’s still showing no network on the physical sim and the network provider is still Three. What do we do? We’ve tried removing the sim and reinstalling it and most suggestions offer to send a sms message so she can access it, but she can’t access sms….nut stuck and need some help

People are telling me my phone is cutting in and out of reception when I am talking to them and they are only getting half the conversation . What can I.D mobile do to fix it ?

Why is signal strength very poor especially 4/5G when out with friends in local pub they all can use data but I can’t connect at all.

Let’s start a discussion regarding the merging of Vodafone and Three As I think it would be beneficial to keep people up-to-date on this I assume ID Mobile will continue to operate after the merger has completed, Because as per the merger rules Set by Ofcom they were not allowed to change the prices that virtual mobile operated pay to Harness the network

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Hi, I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network. i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi. i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi network. I have obviously talked to ID customer Support over chats multiple times and they have Said that it is either the Wi-Fi companies’s problem or Apple’s problem. It is neither , given another sim works perfectly on same device and WiFi network i am at a complete loss , really need this to work as I run a business and cannot receive or make calls at home . I will have to leave ID unless they can fix this. Is there anyone out there that can help? thanks!

Dear ID mobile. Your service Is terrible. Your signal is terrible. I can't get through to anyone. I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available. Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet

My husband and I recently bought iPhone 16s via iD mobile. We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages. Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request! I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one. Thank you!

Hello, I have 5g showing on my phone but I have no internet?

No data since the 20th of May 2025. Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers. Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say. called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he had been speaking to others who also on the same day had been experiencing problems. Anyone else been experiencing problems since the 20th or 22nd as it appears when this merger was advertised. Are we now receiving no service or a bad service as a result ? is there a hidden agenda here ?

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls. This is a pretty big red flag. Any reason why this may be the case and anything we can do about it?

Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app. I have spoken to Nationwide and they logged an IT incident. On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered. Please help