Coverage & Network.

Why is my phone no longer working outside the house

i am still having the issue of a delay on calls. This has been happening for several months now. Doesnt matter where I am or how much signal I have, the other person can't hear my voice for 3-5 seconds after I start talking and 70% of the time my calls just drop out.

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!! The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything. I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!! My handset is new so it’s not that either, just bad coverage. Any ideas as how can I do 2 years never knowing if I’ll have signal??

Formal Complaint Regarding Persistent Poor Mobile Reception and Call Quality Dear ID Mobile, I am writing to formally express my profound dissatisfaction with the persistent poor mobile reception and unacceptable call quality I have been experiencing at my location, NW11, since the commencement of my contract in March 2024. In an attempt to mitigate these issues, I have resorted to utilising Wi-Fi calling on the mobile phone settings and that has made very little difference. However, this has proven to be an inadequate solution, as the line continues to cut off intermittently, particularly during crucial moments such as when I am reading digits or relaying sensitive information like account details or telephone numbers or even spelling an address out. These persistent connectivity problems have caused me significant inconvenience and frustration. However, the situation has recently escalated to an intolerable level. To further emphasis the severity of this issue, I have conducted compa

I have increased data on the wrong mobile plan - I have 2 with u and want to switch it to the correct plan

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

Hi, I’ve been with ID for over 2 years now and have recently upgraded to a new handset. I often find that sometimes my phone will cut out of 4G and 5G even if I have good signal or it says I have connection. Does something specific cause this? How can I prevent it from happening so often?

Second time this month I've received a call/text about me calling random numbers. However, I know for sure I did not make these calls. Does ID have any phone number protection systems in place so my number cannot be stolen for fraudulent activity? I want to enable caller ID authentication or any existing spoofing protection. Please advise.

Hi, I am using an ID SIM in a Zyxel NR5103e 5G router. I’ve got a fast connection, but the IP address is changing every few minutes, which is causing problems with some of the services I run that rely on DDNS. They’re not updating quickly enough so I can never connect. I have tried changing the APN to id, 3mobile and three.co.uk with PDP set to IPV4, but this hasn’t helped. Does anyone have any ideas what I could try instead? Thanks Guyan

Hi i bought a contract phone on Id network from carphone warehouse yesterday, I have an o2 sim from my old phone, my question is that I want to keep my old number how do I do this please,

Have i made a big mistake? This has to be the worst network I have ever experienced. My number is a week late porting over, when I make calls people are saying I'm breaking up, Internet is poor. Assistance is provided by customers not the network providers Am I doing something wrong

This is a hyprthetical question but if I use WiFi Calling and I use a VPN which ‘places’ me in say France, will I get roaming charges?

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).

Hi there - I’m new to ID mobile, and to the best of my knowledge have a signal issue with a transmitter at the end of the street. I live in SE9 South East London. When I am near this mast - the data signal in particular is very patchy. I know its the ‘ID’ network as other phones in my possession on Vodafone etc do not exhibit any anomalies or download issues etc when stood in the same area. Is there any way this transmitter issue can be investigated? Generic data says no reported issues in the area. I’m a new customer / couple of months into the contract and it’s driving me nuts. Thank you!

For the last 12 months I have experienced poor phone signal. I make a call, it intermittently cuts out or the person I’ve rang cannot hear me at all. I have to stand by the window at the end of the house to make a call. This wasn’t the case 12 months ago and my husband’s phone (on a different network) does not have this issue. Can anyone suggest what the issue might be please?

What service or coverage is there with id mobile if travelling in Thailand

I’m currently working in Gloucester and as of yesterday, I haven’t been able to connect to the internet or WiFi. I’m still getting notifications but when I click on them, they don’t load. Phone calls and texts still work. Anyone any ideas?

I’m facing network issue since I bought contract with you guys ID MOBILE FIRST OF ALL YOU Don’t have to any customer service number where I can complain this So please solve my problem check in your system why I’m facing network problem

This will be my 3rd month with yourselves and ive noticed in the past month since bill payment i have absolutely no signal in or around my home i have to stand in the backgarden away from the house ,i understand it can be poor in places but come on its like being back in the 90s with what im experiencing im thinking of giving my 30day notice and moving back to my old payg provider sorry but id rather have less data and better signal than what i have here.

I've been with ID for a few years, no issues with signal at all. Upgraded to Pixel 9 Pro XL and signal drops out as soon as leave my house and is very unreliable, generally. The handset is also very unreliable when it comes to using Google wallet in some shops. I have to lock and unlock my phone multiple times before it'll work. Interestingly, when I encountered a similar issue at a fuel station, a message popped up asking me to only present one card at a time. Google Wallet has a default set up so I don't understand how I could be presenting more than one card. I've tried restarting my phone, on/off with flight mode and restart etc. I've attempted to contact ID but get trapped in a loop with the chat bot which is very frustrating. Hoping someone here can help.

I’m facing big network issues since I bought contract with you guys please solve it mostly places zero network & no internet working

My phone is just saying no sim activated ? I have tried all of the trouble shooting

SMS texts and Facebook Messenger messages take an age to send and receive or do not send at all live chat keeps cutting me off when speaking to an advisor

Hi ID I have recently updated my iPhone to the IOS 18 public beta. One of the features coming with IOS 18 is RCS support on iPhone with android users. As of now ID does not appear to support this feature, do you have any plans to enable this in the future. Thank you.

Getting really annoyed now , constantly re- recording a new messaggw , whats going on with this system galaxy s24