Question

Call have a delay when calling call centres

Forum|Forum|2 months ago
September 8, 2025
6 replies
82 views

GladTheImpala
New Contributor

Dear iD Mobile Support Team,

I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations.

I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.

I have already received a replacement SIM card and this has not improved things.

Could you please advise whether this is a network-related issue, a device compatibility problem, or something that can be resolved through settings or updates? I’d appreciate any guidance or troubleshooting steps you can offer.

Thank you for your time and support.

+24

Tyler C
iD Mobile Employee
Forum|Forum|2 months ago
September 9, 2025

Hi there @GladTheImpala, sorry to hear this. For the call centres you’re calling, are they based in the UK, or outside the UK please?

If your calls work fine for regular calls to mobile numbers or even landlines, but not for call centres specifically, then thay may indicate an issue with the call centres calls themselves, and not us.

However, I’d recommend ensuring VOLTE is turned on, and also that you’re on either 4G or 5G, depending on what is best for the area you’re in. I’d also try attempting a call via Wi-Fi calling to see if this helps.

Thanks,

Tyler

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GladTheImpala
Author
New Contributor
Forum|Forum|2 months ago
September 9, 2025

These are UK calls centred of all types.

The problem usually occurs with ones that include lots of "press 1 for this, press 2 for that". I have had so many experiences of this happening, from American express (try reading out your card number when the first few digits are cut off - it's very frustrating) to much smaller firms in my local area.

VOLTE is already enabled. The fact that multiple users have reported this makes me very suspicious that it is not the call centres or my own phone, but an underlying network issue.