Solved
poor signal
I have no signal at all at home, I have WiFi calling switched on and followed all the steps that are given to try to resolve it. Can you send a booster or recommend one please
Gemma MAnswer
iD Mobile Employee
September 15, 2026
Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
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