New Contributor

my phone keeps saying Network not registered

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For last few months, my phone is unable to make and receive calls on and off Also unable to send/ receive texts .

I took my SIM out and put back several times , it works for few hours and it stops again

Gemma M

iD Mobile Employee

Hi @SAM351,

We're sorry to hear you've been experiencing this for the last few months.

If your phone is showing "Network not registered" and removing and reinserting the SIM only fixes it temporarily, we'd recommend trying the following:

Turn your phone off for a few minutes, then switch it back on.
Turn Airplane Mode on for 30 seconds, then turn it off again.
Check that your phone's software is fully up to date.
Reset your network settings.
Try manually selecting the network in your phone settings instead of leaving it on automatic.
If possible, test the SIM in another phone to see if the issue follows the SIM.

We'd also recommend checking your local coverage here to make sure there aren't any known issues affecting your area: https://www.idmobile.co.uk/help-and-support/coverage

As the issue has been ongoing for several months and the SIM only works temporarily after being removed and reinserted, it may be worth trying a replacement SIM. Please contact our Customer Service Team via Live Chat and they can arrange this for you, or you can collect a replacement SIM from any Currys store and have it activated on your account.

You can contact the team here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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S

SAM351Author

New Contributor

Hi Gemma,

Thanks for the suggestion , unfortunately nothing has worked so far.

Customer service agent advised me to go to Mobile app to order a SIM replacement which I then went to mobile app on the Plan section but again for a Physical SIM they suggested me to talk to the another agent which I managed to get another agent which again advised to go to Mobile app which has ended up in an infinite loop with no solution.

So my current experience to get a replacement SIM has been disastrous so I would appreciate a resolution rather than being redirected between different channels .

Thank you .