When will signal issues be resolved? Liverpool

Hi ​@CaptainSpaceCat 

We’re sorry to hear this.

Please could you provide your postcode?

Anika

It’s L21 7LU

I'm also having the same issues but I'm in Lincolnshire. Postcodes NG34 AND LN3

For over 3 weeks . I can't make calls or receive calls. Very terrible network issues and you people keep taking your bills money from my account.  This has made life very miserable for me. Even no data service. What am I paying for 

Hi ​@CaptainSpaceCat , ​@Elk  and ​@ayooshin111 , we are very sorry to hear of the trouble you are having with your coverage. 

Occasionally work does need to be done on our masts to keep them maintained and up to date, and this can cause some disruptions. You can check this and your coverage here - How can I check the network coverage in my area? | iD Mobile Community

Do you have Wi-Fi calling enabled?

Have you tried rebooting your phone, as this will refresh your connection to the network.

Please let us know how you get on.

I have tried everything possible but still the same . I only defend on my home wifi to be able to use my phone. 

I worked in telecommunication so I have done all the troubleshooting I can think of..

I think switching provider would be the next thing and I am not going to pay any earlier termination fees. 

This is very terrible.  This has made me Stranded various times on different occasions. 

Hi ​@ayooshin111 

How long have you been experiencing coverage issues?

​@Elk Please could you provide full postcodes?

Anika

​@Siân  II looked at the coverage, and it says it should be good indoors and outdoors. Nothing is reported in my area, but something is clearly wrong. It says I have signal and 4G, then it takes almost a minute to load anything, then it goes down to absolutely no signal. I used to have full coverage from my home to my work; now I'm lucky to have a connection for more than 15% of it.

I have Wi-Fi calling enabled but don't have Wi-Fi in many of the places I need to travel to. 

I have tried flight mode, turning my phone on and off, checking the connection settings, and testing the SIM in another device.

​@Anika NG34 9DS and LN3 5BH are two of the main areas where I used to have good signal, and now I struggle to load anything.

A week later and I still can’t phone anyone. Internet service is still not fully functional either :(

I'm also still have issues and ended up getting a esim from another provider and get a more reliable signal

Hey there ​@CaptainSpaceCat, sorry to hear that. We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

When did you start having issues please?

Thanks,

Tyler

Hi Tyler, thanks for responding. It was around the beginning the month. It works fine away from home but even last night it was actung pretty woeful.

Hi ​@CaptainSpaceCat 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika

Great so screw the rest of us??!

Thanks, ​@Tyler ​@Anika, guess it’s time to transfer to a different provider

So nomore support for the rest of us???

​@Tyler ​@Anika ​@Siân 

Guess its time to switch providers as the issue isn’t improving and you've moved on

Hi ​@Elk  sorry my colleague had missed your reply. You mentioned you had taken a plan with another provider. Do you still have an active account with iD? 

​@Siân I do still have an active account and was happy with the service previously, but I have had to take out an emergency eSIM to get a connection in the Lake District.

As I have been getting a much better signal from them, and the ID-Three network doesn't seem to be showing signs of improvement, it's making me think this will be a long-term issue, and I can't sustain being on a highly unreliable network.

Once my work is complete and I am back in my normal areas, if I am still relying on the eSIM provider and getting better service, I will have to transfer.

Hey there ​@Elk, sorry to hear that. If you do decide to leave us, then of course we’d completely understand if it means you receive better signal with a new network. If you do wish for us to investigate your signal issues further, please do let us know and we’ll drop you a PM.

Thanks,

Tyler

​@Tyler C I'm honestly confused at what gave the impression I didn't want the issue looked into and fixed.

I'm only considering transferring due to poor service and can't do the transfer while I am away. If I felt confident that I would get my old service again then I wouldn't need to do anything but considering its getting close to a month and so far I have only been asked for postcodes my hopes are plummeting.

Hey there ​@Elk, I completely understand your frustrations, however, I was simply asking if you’d like us to investigate further or if you were set on leaving us as you suggested above. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler