Had barely any service for days now. Works temporarily, and only very slowly. Life has become painfully tedious because I use my phone to tether my TV and PS5 and I’m unable to right now. You’ve consigned me to the misery of terrestrial TV :(
Hi
We’re sorry to hear this.
Please could you provide your postcode?
Anika
Hi
We’re sorry to hear this.
Please could you provide your postcode?
Anika
It’s L21 7LU
I'm also having the same issues but I'm in Lincolnshire. Postcodes NG34 AND LN3
For over 3 weeks . I can't make calls or receive calls. Very terrible network issues and you people keep taking your bills money from my account. This has made life very miserable for me. Even no data service. What am I paying for
Hi
Occasionally work does need to be done on our masts to keep them maintained and up to date, and this can cause some disruptions. You can check this and your coverage here - How can I check the network coverage in my area? | iD Mobile Community
Do you have Wi-Fi calling enabled?
Have you tried rebooting your phone, as this will refresh your connection to the network.
Please let us know how you get on.
I have tried everything possible but still the same . I only defend on my home wifi to be able to use my phone.
I worked in telecommunication so I have done all the troubleshooting I can think of..
I think switching provider would be the next thing and I am not going to pay any earlier termination fees.
This is very terrible. This has made me Stranded various times on different occasions.
Hi
How long have you been experiencing coverage issues?
Anika
Hi
Occasionally work does need to be done on our masts to keep them maintained and up to date, and this can cause some disruptions. You can check this and your coverage here - How can I check the network coverage in my area? | iD Mobile Community
Do you have Wi-Fi calling enabled?
Have you tried rebooting your phone, as this will refresh your connection to the network.
Please let us know how you get on.
I have Wi-Fi calling enabled but don't have Wi-Fi in many of the places I need to travel to.
I have tried flight mode, turning my phone on and off, checking the connection settings, and testing the SIM in another device.
Hi
Occasionally work does need to be done on our masts to keep them maintained and up to date, and this can cause some disruptions. You can check this and your coverage here - How can I check the network coverage in my area? | iD Mobile Community
Do you have Wi-Fi calling enabled?
Have you tried rebooting your phone, as this will refresh your connection to the network.
Please let us know how you get on.
A week later and I still can’t phone anyone. Internet service is still not fully functional either :(
I'm also still have issues and ended up getting a esim from another provider and get a more reliable signal
Hey there
We hope to have things fixed as soon as possible and will add any updates here.
When did you start having issues please?
Thanks,
Tyler
Hey there
We hope to have things fixed as soon as possible and will add any updates here.
When did you start having issues please?
Thanks,
Tyler
Hi Tyler, thanks for responding. It was around the beginning the month. It works fine away from home but even last night it was actung pretty woeful.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
Great so screw the rest of us??!
Thanks,
So nomore support for the rest of us???
Guess its time to switch providers as the issue isn’t improving and you've moved on
Hi
As I have been getting a much better signal from them, and the ID-Three network doesn't seem to be showing signs of improvement, it's making me think this will be a long-term issue, and I can't sustain being on a highly unreliable network.
Once my work is complete and I am back in my normal areas, if I am still relying on the eSIM provider and getting better service, I will have to transfer.
Hey there
Thanks,
Tyler
I'm only considering transferring due to poor service and can't do the transfer while I am away. If I felt confident that I would get my old service again then I wouldn't need to do anything but considering its getting close to a month and so far I have only been asked for postcodes my hopes are plummeting.
Hey there
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.
Thanks,
Tyler
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