Coverage & Network.

I have had my co tract with ID Mobile for a while now but I am having continuing problems when trying to make or receive calls. The call will connect and I am able to hear the person at the end of the libd but they are never able to hear me. I need to be able to make calls, this is the whole point of a phone! Please can this be rectified.

Good morning - for the past year I have been unable to use mobile internet whilst at Stratford Railway Station. My phone shows that a signal is available at both 4g and 5g but unable to use. My guess this is due to levels of demand - are there any plans to increase capacity to make it usable.

I have just moved to a different post code and the phone reception is practically non existent. I usually have good reception in all areas but at my new home location I do not have good reception. Is there a reason for this?

Every time my phone drops out of signal and then reconnects (very often with the building I work in) I get a new voicemail notification but there is no new voicemail. Did not happen with my old network and recently joined ID mobile. amazingly annoying Have turned on/off voicemail with no effect

I was trying to call the doctor as my daughter wasn't well my phone kept cutting off saying cellular calls not working try WiFi it has become more of a problem this last month or so I don't want to switch network again but looks like I will have to. Just recently signed my partner up to and he complains off poor signal all the time too. Today I couldn't even listen to a voicemail from the chemist. Not good at all.

i wish to cancel my contract as i can't get a signal most of the time. Worst ever

I am still waiting for my number to be shifted on my new id mobile, how much time it gonna take ?

I've paid my bill but my services still have not been restored. Please help thank you

2FA = two factor authentication (pin number sent via text/SMS). I am aware that I CANNOT use my UK phone to roam in the USA, i.e. NO data, NO voice on my Id-Mobile plan. I am getting conflicting answers about *receiving* texts while in the USA. I used chat and after a 60 minute wait was told that “yes” I can receive SMS texts sent from the UK to my phone while I am in the USA. I am not 100% confident in this answer. I was recommended a link which said that “no” you cannot receive texts sent to your phone while in the USA. This is a problem, as many companies, including airlines, insist on 2FA and many do this by means of a text/SMS message. They seem ignorant to the fact that many people will be unable to receive texts in the USA (likely other countries too).

Hello. my phone is not allowing me to make calls and hasn’t been all day, I’ve had some really important calls I’ve needed to make today that I have been unable to due to this. my incoming calls were working, however they stopped coming through an hour or so ago. Im using an iPhone 15, fully up to date with all updates. I’ve turned it on and off 3 times and on and off airplane mode a handful of times too. I really need this fixing by this evening. many thanks

Hi all, According to the Coverage Checker, I have the following coverage 3G: Indoor & Outdoor 4G: Indoor & Outdoor 5G: Outdoor only I thought 3G had been decommissioned … My voice call quality is awful. Although the connection holds I am told that my voice ‘blanks’ for long periods of time, meaning that it’s futile to make voice calls over iD’s network from here. I suspect that my iPhone is preferring 5G, so I want it to prefer 4G instead. I found this article in the Apple Community forum but there’s no such option on my phone. Is there any way to force 4G only? Thanks,---Steven

I’m located in the Midlands. Ever since January 2025 (possibly corresponding to the big outage around 23 Jan) my iPhone 11 Max mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling. It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet. When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything. Eventually it becomes possible for me to to make and receive calls again, but it doesn’t seem to be as a result of anything that I’ve done to try to sort the problem. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency. The problem seems to occur regardless of where I am in the Midlands, which generally tends to be anywhere in the area between Worcester to Coventry. It’s starting to make ID Mobi

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc. If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue. General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background. I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist. A couple of examples attached. Again, if I connect to Nord VPN or WiFi, the issue is immediately resolved.

When you search on here, this seems to be a top issue. All issues eventually have a “this has all been sorted, please reboot your phone” Clearly this is a known fault on this network. Online chat have had me checking all settings, resetting settings and changing sims into another phone. Don’t waste your time doing this, ITS NOT YOU PHONE. its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes. Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t. I then had to wait until 9am for online chat to open. Out of the 3 people I have spoken to, its would seem this is a new thing. Please search here, its happened to many people. My point for writing this was to try and save anyone the hours I have,

no Data at Holt Lane, Jubilee Avenue RG41 1EE

Hi all does anyone have the same problem with connecting to internet or apps very slow or non existent tried turning phone off checked coverage fine thought it was phone took it to apple they tested it and said phone ok no problems internet connection not steady as supposed to be up and down raggedy all the time doesn’t matter where I’m at same problems they asked what network I’m on said ID told that’s where my problem could lie very cheap but not good coverage I said it’s roughly 3 and was told exactly say no more tried speed test twice these are the results server - Dublin I’m in northeast mbps upload 2.68 download 0.59 second test upload 0.53 which was sticking download 0.09 that’s definitely not right

I thought this might happen, but was hoping not. For a period of 2 years, 3g voice and data has been tolerable, but 4g poor. Now 3g data has been finally turned off here in Wivenhoe, CO7 9AF, I'm left with an unusable service. ID LTE(4G) cell id :1306972 , signal-119dBm Can this be passed to engineering to comment (It's inside my house)

I’ve had a new SIM card and my calls are still saying called failed when trying to call someone

I am not receiving calls on my Google Pixel 6a since porting my old number via PAC I think it's something about the phone diverting calls to the iD number I had for a couple of days when I first joined the network, but I can't fix it Have tried multiple things from the community - turning RSC chats off & on, resetting network settings, clearing cache & storage in various apps, removing the temporary number from my Google account, nothing seems to work Seems like other people have had the same / similar issue but I can't find the right fix. Have spoken to live chat multiple times and that hasn't helped Any help very much appreciated 🙏

Hi everyone, I wanted to ask some advice please. I’ve not been getting any text messages for a while now and this is causing disruption to some apps I need to receive a text message from. I’ve reset network settings, switched off and on, flight mode, off and on and to no avail. Help!!!! ​​

I’ve just ported my number to ID and signed a 2 year contract but I have no mobile service. The chatbot is useless and there’s no way for me to contact an actual human to resolve this issue. I’ve just transferred from 3 and had no problems with mobile coverage in my area. If this cannot be resolved ASAP I would like to cancel my contract as the customer service here is a joke.

I’m not able to use my network

I’m having trouble with network coverage past couple of weeks. Is there a problem in Wigan WN6 area?

For the last three days I have not been getting any signal/service at home in Bishops Waltham. Is there a problem ? As if this continues I want out of this contract as I am supposed to be working from home next week and can not if this continues. I have screenshot everyday to show no service is available. I used your coverage checking which indicates I should be getting 4G. Not so at the moment

Recently moved my wife and I to ID from Vodafone and the network sped for mobile network is dire. Status/coverage is good but we get total rubbish mobile internet. Have I made a mistake joining ID??