Just bought an iPhone 15. Kept my old number. Downloaded ID Mobile App. Obtained the PAC number. Provided PAC number. ID Mobile App says my old number has switched from another network.However when i turn WiFi off and am out and about even with full signal bars I cannot connect to the mobile network and send and receive What’s App messages, use my Apps. So in short I can only use my phone with WiFi. Have done all the checks and followed advice but nothing. Also as part of process ID Mobile App said i would receive a text message confirming when ID Switch was complete but never received a text. My plan is unlimited data, minutes etc but as it stands cannot connect to my network and there are no network issues in my area. 

Hi, i had a fraud call this morning, now I have no network coverage, emergency calls only. Need help  

For the past couple days i have been unable to get in contact with anyone from ID mobile since their only way of contact is live chat , which is stupid since it doesnt even work. I have no service for the past few days and their live chat doesnt even work , how can i get in contact with someone . Each time i try to live chat it says its connecting me to a agent then gives this messages 2 minutes later,‘I'm sorry. I'm not available to chat at this time.Please try again later and I will be glad to help you.’

Just joined id mobile. I've been unable to get coverage when outdoors since joining. Can anyone help me please.

For the last 4 days I've not had data within 10 miles of my home (PR6 6P*).  I've checked network status regularly and it has consistently said there is an issue that is being worked on.  When will this be fixed?  

I have been unable to use my data in central Edinburgh -  speeds are almost always under 5 Mbps (Avg 2MB/s) despite constant full 3-5 bar signal and excellent coverage on the map according to ID mobile support.After many chats and complaints I finally logged a formal complaint (reference 476 678 188). Today I received the callback and the agent told me:They will only let me leave if the contract is cancelled immediately on the call (mid-billing cycle) They will NOT allow cancellation at the end of my current billing month so I can port without losing service/ or give me a week to get a new SIM. They are refusing to issue a deadlock letter If I don’t agree to instan

No mobile data - unable to receive or send what's app messages or access emails

Hi All.I left Id a couple of years ago due to poor coverage at home.Now 3 has joined with Vodafone, could I use the Voda’ network on Id ?Thanks.

Hi, a bit convoluted but simple in the end - I think. I got a new phone on idmobile with a 100gb SIM. I put the SIM in my old phone and gave it to my daughter as her O2 contract was up. I have my old SIM in my new phone, my contract is up in June and I plan to go for a SIM only upgrade on my contract. Do I will have my new phone with my old number on my new SIM, my daughter will have my old phone with the SIM that came with the new phone.  I hope that kind of makes sense. The issue is, the new SIM is not giving 5g on my old phone only 4g. I know that the phone with an idmobile SIM works 5g as when I was using that phone with my current idmobile SIM it worked fine. Why would the new SIM not give 5g?I've been through all the settings on the phone and they are correct.I’ve also checked for coverage. 

Just upgraded to s25 fe. Can't seem to get WiFi out iof my home . Any advice? Turned on data roaming but 

This is not good. What is happening and when will it be fixed? The website status permanently says there is a problem in our area

4G coverage gone in S60 1FS leaving only occasional emergence calls! This has been going on for weeks intermittently but is now permanent where I live. I am paying for no service at all.

I have been with ID for years and had the same phone for ages. Last week my SIM card stopped working, just said no sim. Then randomly started working again. Today it stopped again, I tried flight mode, then on and off, I went to another area….nothing. Tried customer service who told me to reset network, which I did but didn’t work and just chucked me out of the chat id spent 20 minutes getting into (grrrrrr).finally another hard reset of my phone got it to work, for an hour then it disappeared again and nothing is making it start again. I’m guessing I need a new sim but the chat is infuriating and I can’t find a way to request it.

I am having split port issue and nobody seems to want to listen what can I do?

What has happened to my signal? I I always Home and then I now have nothing.  I now have nothing. There’s nothing I can see on any issues in the area And I can’t find For somebody to speak to any help would be appreciated.

Hi! I live in the countryside and generally have perfect signal, including 4G, but as soon as I venture into a town or a city (or even just a busy event) my phone becomes unusable - despite displaying ‘4G’. I cannot use the internet at all, and even old fashioned phone calls and texts become unreliable. It’s very inconvenient 😩 any suggestions please?

I joined ID Mobile recently, on the Mobile Coverage Checker I'm supposed to get 4G inside and outside the house, and 5G outside the house nearby. However, I'm unable to get 4G at all from any room, upstairs or downstairs.When loading any website it can take up to 20 minutes to load. At random times during the day the signal might work (albeit terribly) for 5 minutes, allowing me to load a website in a few minutes.I noticed this after my wi-fi went down, my broadband will be down for up to a week.Has anyone else experienced the Internet checker saying you'll have 4G or 5G service, when in reality there is none whatsoever?I've tried the obvious fixes, restarting device multiple times and across multiple days, updating my phone, and fiddling with other Internet settings.I was recently abroad and got 5G signal, and when in a major town centre  so the SIM card must be working.Am I stuck being a dead zone, with potential mast issues?Using a

I have tried to complain several times, i just get ignored. I have a serious illness and my phone is my lifeline, i have missed important calls from doctors and hospitals, because i have no signal. Especially worst since they turned 3G off. Had no signal all day today.

New ID customer, changed from Vodafone (no problems).  Received SIM card, all worked except unable to send or receive mobile calls (can call on WhatsApp).  Did everything ID requested on the help line (over a few days).  Finally t inform the handset was the problem?  Bought new phone, same problem, requested I get a replacment sim, put the new sim in and same problem!  I just don’t know what to do.  

Hey my phone keeps going into unknown number on the sim thing and I dont know why.

Hi my Wifi calling when using my phone even though it works when I call using WiFi on WhatsApp, Does anyone know what the problem could be? I’ve turned phone on/off; turned WiFi calling on/off; put airplane mode on etc. Thanks 

I am in Sri Lanka on holiday and purchased the 10 day Sri Lanka add on. The first time I tried to use my phone (use data roaming, make a call etc) while in the country I was unable to do so as it is saying I need to Add Network. When I click on Add Network it is requesting that I add another SIM. My existing ID SIM is in the phone and was working without any issue prior to this. Any suggestions on how I can resolve this matter. Thanks. 

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc. If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue.  General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background.  I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist.  A couple of examples attached. Again, if I connect to Nord VPN o

The Three network is broken. Seems the merger has been used to switch off towers, saving money! What a shock.My Village has weak and unusable coverage by a single far off Vodaphone tower and used to have a different tower for 3/ID that gave good coverage. Seems the three tower is now offline (for several months now)Checking on the local status I get“We're working on the network in this area at the moment. We're sorry for any disruption this may be causing.” With no “fix” date in site. Looking at all the other threads on this same topic, seems a classic cost saving exercise of turning off towers. Guess I’ll have to move again when the contract is up in February. 

I cannot get text messaging to work on my ID number. ID chat cannot help. Therefore would this be good grounds to expunge contract without penalty ?